Jobs at TimelyCare

Own a portfolio of institutional B2B SaaS customers to drive adoption, retention, and expansion. Monitor account health, identify risks and growth opportunities, negotiate renewals/expansions, and use data-driven digital engagement (automation, email, webinars, in-app) to scale. Collaborate cross-functionally and serve as the voice of the customer to improve product and outcomes.

Senior Brand Designer responsible for translating business objectives into visual solutions across digital, print, social, motion, and experiential channels. Own and evolve brand systems, produce campaign assets, lead projects end-to-end, provide creative direction to internal and external partners, and adopt AI-powered design workflows to accelerate ideation and production. Ensure brand consistency, accessibility, and production-ready deliverables while improving creative operations and asset management.

Maintain and coordinate QA policies, procedures, and practice guidelines; track review cycles and version control; support QA program activities including data collection, audits, incident review, committee materials, root cause analysis, regulatory readiness, and performance improvement initiatives. Communicate across clinical and operational teams and assist the QA Program Manager with surveys, documentation, and compliance tasks.

Lead TimelyCare's editorial strategy and build an AI-enabled content operation to produce thought leadership, original research, and multi-channel storytelling. Drive content distribution, executive storytelling, and measurable performance across SEO, LinkedIn, newsletters, PR, and owned channels while partnering cross-functionally to support brand awareness and business growth.

Lead and scale the product marketing function, owning GTM for launches and feature enhancements, customer segmentation and messaging, sales enablement, competitive intelligence, retention-focused campaigns, and cross-functional alignment while mentoring a product marketing team and leveraging AI tools to streamline workflows.

Support the Director of Strategy & Operations by conducting market research and data analysis, building business cases, managing project plans, partnering cross-functionally, preparing presentations for leadership, and driving operational improvements to scale care delivery.

Lead revenue analytics and forecasting for Sales and GTM teams. Own full-funnel performance, build forecasts and executive dashboards, ensure Salesforce data integrity, define GTM KPIs, and partner cross-functionally to translate data into actionable recommendations that drive bookings and renewals.

Lead and operate the revenue engine by building finance-grade forecasting, designing GTM strategy, leading a cross-functional ops team, improving data architecture and automation, governing the GTM tech stack, and driving cross-functional alignment to optimize pipeline, retention, and revenue.