Teams at TimelyCare

Owns the end-to-end RFP, RFI, RFQ, and strategic proposal lifecycle. Leads qualification, response strategy, writing, reviews, stakeholder coordination, submission, and post-response analysis. Builds scalable workflows, content libraries, templates, governance standards, and AI-enabled processes. Maintains proposal data in Salesforce and related platforms, tracks performance and win rates, leads debriefs, and uses insights to improve messaging, qualification, resource allocation, and proposal outcomes.

Provides telephonic and virtual case management, crisis intervention, safety planning, care coordination, and member navigation. Case Managers assess suicide and safety risks, respond to CrisisNow calls, support crisis response teams, review flagged community posts, coordinate referrals and higher levels of care, monitor individualized care plans, and document interventions securely. The role also supports members with complex mental health, psychiatric, substance use, medical, academic, and basic-needs concerns in a structured remote call-center environment.

Provides telephonic and virtual case management, crisis intervention, care coordination, safety planning, member navigation, and resource referrals. Assesses suicide and safety risks, escalates emergencies, supports Crisis Response Team activities, reviews safety flags, coordinates individualized care plans, assists with medication coordination, and documents interventions securely. The role serves members with complex psychiatric, substance use, medical, academic, and basic-needs concerns in a structured remote call-center environment.