Teams at TierPoint

Provides customer service and operational support in a 24/7 data center environment. Serves as a point of contact for clients, vendors, and internal teams; coordinates meetings, handles incoming and outgoing shipments, monitors security cameras, escalates urgent issues, and supports facility upkeep. Requires strong communication, organization, judgment, adaptability, and availability for occasional shifts, nights, weekends, and on-call duties.

Provides customer service and administrative support in a 24/7 data center environment. Serves as a contact for clients, vendors, and internal teams; coordinates meetings, manages calendars, prepares reports, meeting minutes, and presentations, and supports cross-functional projects. Requires strong communication, organization, judgment, multitasking, and proficiency with Microsoft Office and Windows applications.

Administers and monitors cloud, storage, and virtualization infrastructure; troubleshoots incidents; performs storage array maintenance, upgrades, provisioning, replication, and quality assurance. Maintains technical documentation, manages tickets and alerts, supports clients, collaborates across teams, develops recurring-issue solutions, contributes to on-call coverage, and mentors or trains others.