Jobs at Tidio

Own product marketing for an AI SaaS business line, including positioning, messaging, website content, product launches, release communications, social distribution, sales enablement, lifecycle campaigns, and experimentation. Partner with performance marketing to drive measurable growth, immerse in technical AI products, use Claude Code to ship content and site changes, and optimize initiatives through data-driven decisions.

Supports budgeting, financial modeling, variance analysis, management reporting, cost control, and app spending management with a focus on LLMs. Presents findings to C-level leaders, coordinates document acceptance and payments with accounting, partners with stakeholders on cost variances, and prepares ad hoc reports. The role also recommends actions, improves processes, and supports finance operations in a growing SaaS company.

Own approximately 80 European B2B SMB and mid-market accounts from onboarding through renewal. Drive adoption, retention, net dollar retention, expansions, and upsells; lead QBRs and executive reviews; manage account communications and SLAs; report account health; provide product feedback; and support outbound adoption campaigns.

Build and own production features for Lyro, Tidio’s AI customer support agent. Responsibilities include developing integrations and distribution channels, improving context engineering, tool use, prompt caching, and client-facing evaluation systems. The role spans the full stack, requiring end-to-end ownership from scoping and stakeholder collaboration through deployment, monitoring, and iteration. Engineers work autonomously in a fast-paced environment and use AI-assisted, spec-driven development.

Develop and deploy production NLP and deep learning systems powering Tidio’s conversational AI agent, Lyro. Build LLM-based features including RAG, multi-agent workflows, product intelligence, knowledge-base management, onboarding assistants, and context optimization. Evaluate, version, and manage models and prompts in production while collaborating with engineers and product leaders.

Own Tidio’s North American partner strategy and full partnership lifecycle. Acquire, onboard, activate, and grow agency, affiliate, and e-commerce partners through outbound prospecting, commercial negotiations, enablement, and relationship management. Manage approximately 20 active partners, monitor performance, identify revenue expansion opportunities, represent Tidio at industry events, and own partner pipeline and revenue targets.

Own and scale paid acquisition for B2B SaaS across Google Ads, Meta, LinkedIn, and other channels. Responsibilities include campaign planning, execution, optimization, experimentation, budget allocation, performance analysis, attribution improvement, funnel optimization, creative strategy, ad copy, and presenting recommendations to marketing leadership. The role partners with Data, Analytics, and Design teams to improve customer acquisition efficiency and growth.