Jobs at Tide

Lead and grow Tide's partner ecosystem by managing partner relationships, driving referrals and revenue, optimising partner performance and compliance, coaching a team, running high-level QBRs, improving partner lifecycle processes, and leading cross-functional initiatives to scale partner-driven customer growth.

Lead the Accounts team through a ledger split and then manage the dedicated Ledger Team. Define technical seams, own performance, availability, SLOs, observability and on-call practices. Set architecture and operational direction for a high-volume financial ledger, partner with product/compliance/ops, and grow engineers across levels. Hands-on technical leadership in distributed systems, relational databases, microservices, and cloud-native infrastructure.

Own end-to-end revenue accounting and controllership for Tide's Indian entities: manage monthly close, revenue recognition, reconciliations and audits; develop revenue control frameworks; analyze revenue streams and product profitability; partner with Product, Ops, Treasury and FP&A on new products and accounting treatment; implement automation and scalable finance systems; support forecasting, audits and continuous process improvement.

Lead design and production of classical ML and GenAI solutions for global fraud detection and risk assessment. Build and deploy models for imbalanced, drifting data, implement observability and CI/CD, collaborate with product, data engineering, and ML engineers, and act as the technical SME driving standards and measurable business impact.

As a Sales Executive, you will engage with SMEs, build customer relationships, manage partner engagements, and track sales status while ensuring high customer service and product improvement based on feedback.

As a Sales Executive at Tide, you will engage with SME clients through the loan application process, actively prospect customers, build trust, and manage relationships with credit partners while maintaining CRM data.

The Sales Executive will engage with SMEs during the loan process, build trust, manage partner relationships, and maintain data in Salesforce. The role requires experience in credit mediation and sales.

As the Financial Crime Investigations Lead, you will oversee suspicious activity reporting, ensuring compliance with EU regulations and the effectiveness of internal controls across various jurisdictions. Responsibilities include monitoring processes, preparing documentation, and liaising with regulatory bodies.

The Senior Operations Analyst will enhance operational efficiency in Customer Support by analyzing data, identifying trends, and recommending process improvements while collaborating with cross-functional teams.

Investigate APP fraud recovery cases end-to-end: analyse transactions, liaise with banks and payment providers, raise and track recovery requests, make evidence-based decisions within regulatory timelines, maintain case records, and support financial crime investigations and process improvements.

Join the Admin Services team to research, design and deliver web and mobile financial management products. Work in a cross-functional squad from discovery to launch, run user research, iterate prototypes to high-fidelity designs, contribute to the design system, and measure product impact against OKRs.

Lead end-to-end investigations for acquiring chargebacks and card-scheme disputes. Analyse transactions, gather evidence, submit representments and pre-arbitration responses, liaise with payment partners, monitor dispute trends, support reconciliations, and improve controls to reduce chargeback losses. Mentor colleagues and support cross-functional stakeholders to ensure compliance with card scheme rules and regulatory requirements.

Investigate fraud and scam activity, analyse transactions, gather evidence, raise chargebacks, review partner documentation, perform network analysis, liaise with internal teams and external partners, and resolve member queries including outbound calls in a 24/7 shift environment.

Lead commercial finance for Tide's India card payments business. Own unit economics for UPI, cards and merchant products, maintain forecasts and P&L, translate RBI/NPCI regulations into financial impact, partner with product and commercial teams on pricing and GTM, and pioneer AI-native finance automation.

Design, develop and deliver training (virtual and face-to-face) for Member Operations; own training materials and LMS content; liaise with managers to identify needs; mentor new hires; create assessments and measure training effectiveness; collaborate with QA, Complaints and Operations to address knowledge gaps.

Lead the design vision for a key area within Tide's platform, ensuring cohesive user experiences. Collaborate with cross-functional teams to develop design solutions, drive user-research, and mentor junior designers.

The Customer Support Specialist will provide excellent service to paid account members, manage relationships, identify pain points, and optimize the customer experience, all while aiming to generate revenue for Tide.

The Treasury Operations Manager manages cash and liquidity, oversees banking relationships, executes payments, and establishes treasury policies while supporting EU expansion and financial health.

Lead product strategy and roadmap for acquiring fraud and risk monitoring. Build real-time rules, risk signals, ML and AI decisioning. Reduce fraud and chargeback losses, improve recovery and operations, run experiments, monitor key metrics, and collaborate with Engineering, Data Science, Risk, Operations and Finance.

As a Lead Product Designer at Tide, you will lead design for core business areas, collaborating with cross-functional teams to enhance user experience and evolve the Tide Design System.