Jobs at Tide

Leads Tide’s engineering organization for fraud, financial crime, and ongoing monitoring platforms. Owns engineering strategy, decisioning infrastructure, model lifecycle, agentic AI deployment, and global platform scalability. Partners with risk, compliance, operations, product, and data science leaders to improve fraud detection, reduce losses and monitoring costs, automate workflows, and meet regulatory requirements across multiple markets.

Lead Tide’s engineering organization for fraud, financial crime, and ongoing monitoring platforms. Set strategy across backend, frontend, data science, ML, and analytics engineering; own decisioning platforms and model lifecycles; scale agentic AI in regulated workflows; and align risk, compliance, operations, payments, and technology teams. The role is accountable for improving fraud detection, reducing losses and monitoring costs, increasing automation, and building globally scalable platforms that meet regulatory standards.

Leads Tide’s global engineering organization for ongoing monitoring, fraud detection, financial crime, sanctions, and regulatory-risk platforms. Owns engineering strategy, shared decisioning capabilities, ML model lifecycle, agentic AI governance, platform scalability, and measurable risk and efficiency outcomes. The role manages distributed engineering, data science, and analytics teams while aligning risk, compliance, operations, payments, product, and technology stakeholders across multiple markets.

Owns commercial performance and growth for Tide’s UK Banking Payments business. Responsibilities include revenue forecasting, analytics-driven opportunity identification, payment product and journey strategy, go-to-market launches, lifecycle engagement, competitor intelligence, and cross-functional stakeholder alignment. The role partners with Product, Finance, BI, CRM, Operations, Engineering, and Member Success teams to increase payment activation, usage, retention, and revenue.

Sell business loans and other financial products through inbound and outbound calls. Meet monthly loan disbursal and telesales productivity targets while maintaining accurate records, high service quality, compliance, and ethical sales practices. The role requires understanding customer needs, preventing mis-selling and fraud, following operational procedures, communicating with internal stakeholders, and continuously improving sales performance.

Leads seven backend and mobile engineers across Lithuania and Bulgaria, setting technical direction for reliable fintech systems involving direct debits, standing orders, sweep rules, and transfers. Owns architecture, observability, SLOs, incident response, and operational stability while partnering with product, compliance, finance operations, risk, and other engineering managers. Develops engineers, supports cross-functional delivery, and ensures systems operate correctly across multiple markets and banking partners.

Lead seven backend and mobile engineers across Lithuania and Bulgaria. Set technical direction for reliable fintech systems covering direct debits, standing orders, sweeps, transfers, and scheduling. Own system stability, SLOs, observability, on-call practices, incident response, architecture, and engineering quality. Partner with product, compliance, finance operations, risk, and other engineering managers while developing engineers across experience levels.

Manage treasury operations, liquidity, cash-flow forecasting, wholesale credit limits, FX, short-term investments, bank relationships, payments, transfers, and collateral. Lead Treasury Management System implementation, maintain policies and procedures, ensure regulatory compliance, mitigate operational risk, and improve processes. Collaborate with internal and external stakeholders while supporting both business-as-usual activities and complex treasury initiatives.

Own operations and revenue performance for Tide’s SME lending platform. Manage lender relationships, reconcile revenue, monitor conversion and payout metrics, create Salesforce dashboards and reports, and identify process or platform improvements. Partner with Product and Engineering on requirements, integrations, incident resolution, and root-cause analysis. Present insights to commercial and senior stakeholders while coordinating with Sales, Partnerships, Finance, and Member Support.

Manage inbound customer communications and proactively contact prospective SME customers about finance options. Guide customers through the digital funding journey, recommend suitable lending products, coordinate with lenders, and maintain accurate prospect data in Salesforce. The role requires strong customer service, communication, relationship-building, organization, troubleshooting, and telephone-based sales or call-center experience in a fast-paced environment.

Supports office management and back-office operations, including coordinating office facilities and providers, refreshments, IT support, mail systems, local events, employee onboarding and offboarding, and administrative support for C-level leadership. The role offers practical experience in a growing international technology company and requires strong organizational skills, independence, flexibility, teamwork, and fluent German and English.

Provide high-touch, tailored support to Premium SME members via phone, chat, and email. Manage complex, sensitive cases end-to-end, deliver exceptional CSAT/QA performance, build long-term relationships, mentor colleagues, and contribute to process improvements while working flexible shifts including weekends and holidays.

Lead Tide India's information security compliance with Indian financial regulators. Serve as primary liaison to RBI/CERT-IN, own local regulatory compliance, define India-specific security standards, manage regulatory audits (including RBI SAR), oversee regulatory risk, report to leadership, and provide second-line oversight.

Own platform-driven revenue and lender relationships for Tide’s SME loan platform. Responsibilities include revenue reconciliation, Salesforce reporting and dashboards, process optimization, platform improvement initiatives, incident management, troubleshooting, root cause analysis, and cross-functional collaboration with Sales, Product, Engineering, Partnerships, Finance, and Member Support. The role drives conversion, payout performance, operational efficiency, and platform reliability.

Own the operational and commercial performance of Tide’s SME lending platform. Responsibilities include managing lender relationships, monitoring revenue and conversion, reconciling monthly revenue, creating Salesforce dashboards and reports, improving processes, and coordinating incident resolution with Product and Engineering. The role requires cross-functional collaboration with Sales, Partnerships, Finance, and Member Support, plus strong analytical, communication, troubleshooting, and stakeholder management skills in German and English.

Drive market expansion by converting prospective SME leads into Tide members via outbound calls, guide applicants through onboarding and KYC, resolve application issues, upsell relevant products, and share onboarding insights with product and marketing teams.

Lead Tide's liquidity, forecasting and financial risk activities: own treasury forecasting frameworks, liquidity and capital management across multi-entity multi-currency operations; design scenario and stress testing; manage FX and interest rate risk and hedging; produce MI; partner with Finance, Product, Lending and Ops; and lead and coach treasury analysts, deputising for the Group Treasurer when required.

Lead revenue growth and activation for Invoicing, Expense Management and Accountant GTM. Use analytics to shape product prioritisation, pricing and GTM plans; own launches, forecasts, and cross-functional stakeholder alignment to hit revenue and retention targets.

Act as a (Junior) Sales Executive contacting SME customers, manage and convert warm leads from Salesforce, guide clients through the loan application, explain partner financing options, coordinate with lending partners, keep CRM data up to date, and develop financing expertise through onboarding and team mentoring.

Lead the architecture of Tide's agentic platform, ensuring reliable, scalable services. Collaborate across teams to design APIs and integration standards, focusing on developer experience and analytics.