Jobs at Tide

Leads the engineering organization responsible for Tide’s KYX onboarding, continuous due diligence, identity and access, risk scoring, and machine learning capabilities. Owns engineering strategy, distributed team leadership, model lifecycle management, agentic AI deployment, regulated workflow governance, and global platform execution. The role partners with operations, policy, risk, compliance, product, and regulators to improve onboarding conversion, due diligence quality, automation, and cost per member.

Leads the engineering organization responsible for Tide’s KYX platform, including onboarding, identity and access, continuous due diligence, risk scoring, machine learning, and regulated AI workflows. Owns engineering strategy, organizational design, platform delivery, model lifecycle management, global deployment, and measurable improvements in conversion, decision automation, screening quality, and servicing costs. Partners with operations, policy, risk, compliance, product, and IAM teams across multiple markets while managing distributed engineering, data science, and ML teams.

Leads product design strategy and delivery for Tide’s payment services, partnering with product, engineering, research, and stakeholders to identify opportunities, define success metrics, validate solutions, and deliver incremental customer value. Champions design practices, mentors a globally distributed team of product designers, supports career development, and promotes continuous improvement and member-centric collaboration.

Leads product design for Tide’s Payment Services domain, shaping product strategy, prioritizing roadmap opportunities, defining success metrics, and delivering validated member experiences. Partners with product, engineering, research, and senior stakeholders throughout discovery and implementation. Champions design thinking, improves team practices, and mentors a geographically distributed team of product designers. Uses research, testing, analytics, and design reviews to guide decisions and continuously improve outcomes.

Lead product design for Tide’s Payment Services domain, defining strategy, prioritizing roadmap opportunities, validating solutions, and partnering with product and engineering to deliver measurable customer value. Champion design practices, improve team processes, and mentor a geographically distributed team of product designers. Use research, testing, analytics, and design thinking to create high-quality member experiences.

Lead Tide’s corporate debt and warehouse funding strategy, including facility sourcing, negotiation, refinancing, drawdowns, repayment planning, covenant monitoring, and portfolio optimization. The role develops funding forecasts and financial models, manages lender relationships, supports strategic and Board-level decisions, and ensures compliance with debt agreements while balancing funding cost, liquidity, capacity, and risk.

Leads Tide’s global KYX engineering organization across onboarding, continuous due diligence, identity, risk scoring, data science, and ML. Owns engineering strategy, organization design, model lifecycle, regulated AI deployment, and measurable improvements in conversion, due diligence quality, automation, and servicing costs. Partners with operations, policy, risk, compliance, product, and IAM teams across multiple markets while building globally reusable platforms with market-specific logic isolated.

Lead ICT governance for Tide’s EU entity in Luxembourg, owning ICT strategy, resilience, DORA compliance, outsourcing and third-party risk, cloud oversight, first-line security requirements, and regulatory engagement with the CSSF. The role manages intra-group and external technology arrangements, including due diligence, contracts, monitoring, concentration risk, exit planning, incident management, resilience testing, and AI governance. It also requires setting requirements for group engineering teams and reporting ICT risks to senior management and the board.

Connect with prospective business-loan customers through outbound calls, understand financing needs, explain loan products and eligibility, qualify leads, manage follow-ups, address objections, and drive applications through completion. The role involves maintaining accurate CRM records, coordinating with internal teams, meeting calling and conversion targets, and ensuring customer interactions comply with company policies.

Create and localize German UX copy for Tide’s apps and product experiences. Write microcopy, collaborate with designers and global product teams, incorporate local commercial feedback, and test and optimize instructions for clarity. The role requires native-level German, fluent English, interest in apps and UX/UI design, customer empathy, and a portfolio or writing samples. It offers practical experience in fintech, product localization, and go-to-market work at 15–20 hours per week.

Oversee and optimize operational processes, monitor performance metrics and SLAs, investigate root causes, manage escalations, support member service teams, and deliver cross-functional projects. The role partners with Product, Engineering, Finance, Financial Crime, suppliers, and other teams to improve product performance, resolve incidents, provide operational feedback, and enhance member experience.

Leads quality assurance and compliance monitoring across customer interactions, escalations, complaints, and sales processes. Performs root-cause and trend analysis, identifies regulatory and operational risks, improves QA scorecards, coaches agents, and produces stakeholder reports. The role supports Consumer Duty and FCA compliance, facilitates onboarding and calibration sessions, and collaborates with Risk, Compliance, and operational teams to improve customer outcomes and performance.

Owns the lifecycle of financial crime policies and procedures covering AML, counter-terrorist financing, sanctions, fraud, and anti-bribery. Designs and maintains control frameworks, monitors UK regulatory developments, performs gap analyses, coordinates remediation, and supports audits and regulatory examinations. Partners with Compliance, Risk, Operations, and Product teams to translate regulatory requirements into practical controls and provide subject matter guidance.

Engage existing Tide members through phone-based consultative sales, identifying needs and recommending fintech products. Responsibilities include upselling and cross-selling, achieving revenue and performance KPIs, maintaining CRM records, providing feedback on sales campaigns, supporting product launches, and contributing to commercial growth projects.

Leads the People Partnering strategy across the UK and Europe, advising senior executives on organizational design, workforce planning, employee relations, performance, engagement, succession, and change. Manages and develops a team of People Partners, uses HR analytics to guide decisions, ensures cross-border legal compliance, coaches leaders, and embeds diversity, equity, and inclusion throughout people strategies.

Lead SEO and ASO strategy for Tide’s financial products, driving organic traffic, app installs, conversions, registrations, applications, and revenue. Responsibilities include keyword research, technical SEO, content strategy, website and app-store optimization, analytics, forecasting, A/B testing, agency management, and cross-functional collaboration. The role requires translating performance insights into acquisition growth and reduced customer acquisition costs.

Engage existing SME members through outbound calls, identify business needs, and sell relevant fintech products. Responsibilities include upselling and cross-selling, meeting revenue and team KPIs, maintaining CRM records, providing feedback on campaigns and leads, supporting product launches, and contributing to commercial growth projects.

Engage existing SME members through outbound calls, identify business needs, and sell, upsell, and cross-sell fintech products. Achieve revenue and team KPIs, maintain accurate CRM records, provide feedback on campaigns and scripts, support product launches, and contribute to commercial growth projects.

Manage and own a specific Ongoing Monitoring workstream within Financial Crime operations, defining SLAs, forecasting headcount and workload, reporting to senior stakeholders, analysing large datasets to identify process improvements, reducing false positives, investigating production issues, and collaborating with technical and non-technical teams to implement optimisations across transaction monitoring, payments, sanctions screening and related streams.

Engage existing fintech members through consultative calls, identify business needs, and sell, upsell, and cross-sell Tide products. The role requires meeting revenue and performance targets, maintaining CRM records, providing feedback on sales campaigns, supporting product launches, and contributing to commercial growth projects.