Teams at Ticketmaster

Monitors Fan Support workstreams, RPA queues, contact trends, automation performance, and operational disruptions. Analyzes volumes, CSAT, FCR, and contact-center data to identify process improvements and reduce unnecessary customer contact. Maps and tests automations, coordinates with technical and internal teams, supports technology projects, communicates operational performance, and recommends solutions to improve fan and client experiences.

Manage Ticketmaster Switzerland’s office, including supplies, facilities, policies, visitors, vendors, and health and safety. Support HR and Finance administration, coordinate events and VIP hospitality, manage complimentary tickets and guest lists, and provide executive support to the Managing Director. Responsibilities include calendar and inbox management, meeting preparation, travel booking, expense reporting, task tracking, confidential communications, and cross-department coordination.

Supports music marketing campaigns for Ticketmaster, Moshtix, and Universe by creating website, email, social, and B2B content; executing paid social and performance marketing; managing campaign assets, landing pages, timelines, and reporting; and analyzing results. The role collaborates with internal teams, clients, and industry partners to drive ticket sales and deliver time-sensitive campaigns.