Teams at Ticketmaster

Designs and develops high-traffic, scalable software systems and data processes across multiple teams. Owns technical strategy, architecture, engineering standards, reliability, security, QA, infrastructure, and deployment practices. Leads solution design, evaluates technologies, resolves cross-team technical risks, mentors engineers, reviews code, supports live applications, and influences long-term technology decisions while partnering with product and business stakeholders.

Leads the design and scaling of Databricks-based data, analytics, and AI platforms supporting global customer operations. Builds enterprise data pipelines, machine learning, NLP, generative AI, conversational AI, dashboards, and operational intelligence solutions. Establishes governance, data quality, CI/CD, reliability, and AI lifecycle standards while partnering with product, operations, engineering, workforce management, and AI teams. Provides technical leadership, coaching, and mentorship to engineers and data scientists.

Leads the architecture, configuration, integration, and operational excellence of global Zendesk and Five9 contact center platforms. Owns scalable workflows, deployment automation, monitoring, incident resolution, security, documentation, and QA standards. Coordinates cross-functional initiatives, makes system-level decisions, mentors junior engineers, optimizes performance and costs, and supports multichannel customer experience capabilities across global markets.