Teams at Ticketmaster

Leads Ticketmaster Fan Support strategy and operations across APAC, overseeing service delivery, governance, performance, continuous improvement, risk escalation, market partnerships, and team development. The role drives improvements in CSAT, FCR, quality, SLA performance, backlog health, and fan outcomes while aligning regional teams with global standards. It also manages cross-functional partnerships, business reviews, operational initiatives, and local and international travel.

Supports Ticketmaster Norway’s client marketing activities across newsletters, website placements, and organic social media. Coordinates campaigns from booking through execution, collects client assets, creates campaign reports, publishes content, and delivers marketing materials accurately and on time. The role involves frequent communication with clients and internal stakeholders while developing hands-on experience in digital marketing, content creation, and live entertainment marketing.

Lead the technical direction and delivery of Universe ticketing platform initiatives while remaining hands-on with architecture, coding, APIs, testing, observability, and cloud systems. Mentor and manage engineers, collaborate across Auckland and Toronto, support incident response and major releases, modernize legacy systems, and guide responsible adoption of AI development tools. The role also involves stakeholder communication, hiring, asynchronous collaboration, and occasional international travel.