Jobs at TicketManager

Serve as primary contact for enterprise clients via email, chat, and phone. Diagnose and resolve ticketing, access, and navigation issues, document and triage cases in CRM, escalate complex problems, deliver admin training, ensure SLA adherence, capture feedback, and contribute to the internal knowledge base to increase platform adoption and client satisfaction.

Responsible for generating new business opportunities through outbound prospecting, relationship building, and engaging decision-makers at target accounts. AEs lead initial discovery conversations and partner with Enterprise Sales Leaders.

Support People Operations and office functions across all offices: manage day-to-day office operations, supplies, catering, meeting spaces, and vendor coordination; provide administrative support to senior leaders and Finance (calendar management, travel, invoices); assist employee engagement, internal communications, and cross-office coordination to maintain a professional, organized, and collaborative workplace.

The AI Revenue Operations Manager will enhance TicketManager's revenue strategies through AI innovation, optimizing systems, data management, and cross-functional collaboration.

Lead strategy and execution for revenue operations, aligning Sales, Marketing, and Customer Success. Own GTM systems, data integrity, automation, and AI-driven workflows; build dashboards, forecasting models, and cross-functional processes to drive predictable revenue growth.

Lead end-to-end customer implementations for an enterprise SaaS platform, coordinating cross-functional teams, building system workflows and integrations (SSO, CRM, APIs), managing timelines and risks, documenting project status and client feedback, delivering training and launch materials, and communicating progress and KPIs to stakeholders and leadership.

Full-stack developer role building and maintaining web applications on AWS using Node.js, PHP, and Java. Develop REST APIs, debug features, work across the full web app lifecycle, and collaborate on product ideation and proofs-of-concept. Requires in-office availability and occasional off-hours support.