Jobs at TicketManager

Supports daily office operations across multiple locations, including supplies, facilities, vendors, catering, meeting spaces, records, and guest hosting. Provides administrative assistance to Finance and senior leaders through scheduling, calendar management, travel coordination, invoices, and budgets. Supports People Operations initiatives, employee engagement, internal communications, and recognition programs while helping maintain a professional, organized workplace.

Build and operate AI automation infrastructure, including n8n workflows, MCP servers, LLM integrations, agentic workflows, chat and voice agents, and AI-assisted engineering pipelines. Integrate CRM, ERP, support, fulfillment, and cloud data systems while maintaining security, measuring cost and performance, evaluating emerging tools, and presenting solutions to leadership and cross-functional teams.

Leads end-to-end enterprise SaaS implementations, coordinating clients and internal teams from planning through launch and transition. Configures workflows and integrations, manages timelines, documents decisions and risks, tracks KPIs, and communicates project status to stakeholders and leadership. The role also delivers client training, supports adoption, routes issues, and ensures successful project completion and executive sign-off.

Develop and maintain full-stack web applications on cloud platforms using Node.js, PHP, and Java. Build REST APIs, debug and support application features, and manage the full development lifecycle from requirements through post-launch support. Collaborate on product ideation, proof-of-concepts, and user experience improvements while applying modern web development practices, database design, version control, and emerging AI coding tools.

Lead end-to-end enterprise SaaS client implementations, including project planning, system configuration, integrations, timeline management, risk mitigation, documentation, stakeholder communication, training, and post-launch transition. Coordinate Account Management, Customer Success, Support, Product, and Technology teams while reporting project health, KPIs, and launch status to leadership. The role requires managing multiple projects, translating technical concepts for clients, and ensuring timely, scalable implementations.

Provides frontline customer support for TicketManager’s SaaS platform through phone, Zoom, email, and chat. Resolves platform, ticketing, account setup, access, and guest management questions; conducts customer training; documents cases; manages SLA-driven support queues; and escalates complex issues. The role develops product knowledge, troubleshooting ability, and customer communication skills through training and teammate shadowing.

Own and grow a portfolio of B2B SaaS customers by driving engagement, product adoption, retention, renewals, and expansion. Build stakeholder relationships, monitor account health, lead customer business reviews, identify growth opportunities, maintain CRM records, and coordinate internal teams to resolve issues. Represent TicketManager at customer meetings and live events, with regular travel required.

Own and grow a portfolio of B2B SaaS customers by driving adoption, engagement, retention, renewals, and expansion. Build customer relationships, monitor account health, lead business reviews, identify growth opportunities, maintain CRM records, and coordinate internal teams to resolve issues. Represent TicketManager at customer offices and live events while ensuring customers achieve measurable value from the platform.

Generate new business pipeline through outbound prospecting, engage decision-makers, lead discovery conversations, and qualify enterprise opportunities. Partner with Enterprise Sales Leaders to advance complex deals, coordinate meetings and demonstrations, communicate platform value, maintain CRM data, and meet activity, pipeline, and revenue targets. The role requires resilience, organization, relationship-building, and a competitive, performance-driven mindset.

Leads the full Customer Support organization across general, enhanced, and premium tiers. Responsibilities include team development, staffing, KPI ownership, escalations, quality and training programs, knowledge management, process improvement, automation, and cross-functional collaboration with Product, Engineering, Sales, and Customer teams. The role also manages workforce planning, reporting, operational projects, and support strategy while serving as the escalation point for complex customer issues.

Lead strategy and execution for revenue operations, aligning Sales, Marketing, and Customer Success. Own GTM systems, data integrity, automation, and AI-driven workflows; build dashboards, forecasting models, and cross-functional processes to drive predictable revenue growth.

Provides frontline customer support for TicketManager users by resolving platform, ticketing, account setup, access, and guest management questions. Communicates through phone, Zoom, email, and chat; troubleshoots issues, conducts customer training, documents cases in CRM and ticketing systems, manages SLA-driven support queues, and escalates complex requests. The associate develops product expertise through training and shadowing while contributing to documentation and identifying recurring customer issues.

The AI Revenue Operations Manager will enhance TicketManager's revenue strategies through AI innovation, optimizing systems, data management, and cross-functional collaboration.