Thread Magic, Inc.

Thread builds an AI service desk for managed service providers (MSPs), bringing together chat, AI agents, automated triage, workflow automation, and client intelligence. It connects with MSPs’ existing systems, including ConnectWise, Autotask, and HaloPSA, to support client conversations, ticket handling, and dispatch. Its tools automate routine service-desk work and help technicians resolve requests faster, enabling MSPs to serve more customers without scaling support teams at the same rate.