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Lead a team of post-sales engineers providing 24x7 technical support for ThousandEyes customers. Responsibilities include team building, managing support operations, improving processes, mentoring, and ensuring high customer satisfaction. Collaborate with sales and engineering to resolve issues and develop team members' skills.
As a Senior Software Engineer, you will work on the Endpoint team to develop backend infrastructure for network issue troubleshooting and analysis. Your responsibilities include maintaining Endpoint services in a FedRAMP compliant environment and managing large-scale distributed production systems.
You will develop and optimize anomaly detection algorithms for real-time data processing, collaborating with engineers to maintain AI/ML pipelines. Responsibilities include training models, performing evaluations, and implementing stream processing solutions using technologies like Flink and Kafka, focusing on large-scale datasets.
