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Cloud • Software
Lead the architecture, operation, and reliability of Cisco ThousandEyes’ FedRAMP-compliant AWS GovCloud platform. Build resilient cloud-native services using infrastructure as code, maintain high availability and security for high-volume data streams, automate compliance controls and auditing, and optimize multi-region infrastructure. Collaborate with engineering and security teams, lead technical initiatives, address operational risks, and establish engineering standards for regulated environments.
Cloud • Software
Lead complex customer investigations involving cloud services, network data, logs, and product behavior. Coordinate escalations with Engineering and Product, recommend fixes, create automation and documentation, mentor engineers, and support customers through scheduled 24-hour coverage. Diagnose technologies including DNS, HTTP/HTTPS, TCP/IP, routing, proxies, authentication, and SSO.
Cloud • Software
Drives complex, net-new enterprise sales opportunities for Cisco ThousandEyes. Advises senior customer stakeholders on digital experience assurance architectures, competitive positioning, security, scalability, and long-term technology strategy. Coordinates cross-functional teams throughout complex sales cycles, develops account strategies, leads technical solution discussions, and positions Cisco as the preferred solution while contributing to significant revenue growth.
