Jobs at Thought Machine

Lead and scale global customer support for the Vault Platform, transitioning support operations to AIOps, while ensuring regulatory compliance and managing multi-region teams.

The Head of Product Partnerships leads Thought Machine's partner ecosystem, focusing on ecosystem strategy, commercial agreements, team management, and market alignment to drive growth and innovation.

As an Engineering Manager at Thought Machine, lead and manage engineers on cloud-native projects, contribute to product strategy, and enhance team development.

The Senior Software Engineer (Infrastructure) will design and build reliable systems, develop observability tools, automate deployment processes, and enhance code quality, while collaborating closely with other engineers.

The Senior Back End Engineer will design and implement scalable microservices, manage deployments, and translate customer requirements into development tasks, focusing on high-quality code. They will collaborate with other teams and participate in client-facing projects.

As a Senior Full Stack Engineer, you will design and implement features, ensuring security, performance, and user experience across frontend and backend systems, while collaborating with cross-functional teams and translating client requirements into actionable tasks.

The IT Support Engineer will provide in-person and remote support for employees, manage IT hardware, and contribute to infrastructure improvements.

The Office Manager will establish and manage operations for the Lisbon office, ensuring a positive employee experience and compliance with regulatory standards, while managing logistics, budgets, and facilities processes.

As a Recruitment Coordinator, you'll manage interview scheduling, provide administrative support for recruitment, maintain data integrity, and ensure a positive candidate experience during a high-volume hiring phase.

The Junior Threat Detection and Response Engineer will focus on developing security detection, automating incident responses, managing security incidents, and engaging in investigations across teams.

The Client Success Managing Director oversees regional Client Success operations, P&L responsibility, client relationships, and team management, driving operational efficiency and successful client outcomes while utilizing AI tools.

Accountable for client adoption and scaling of the platform to meet contracted live account volumes on time and budget. Own delivery outcomes, governance, support escalation, P&L for services, upgrades, and executive stakeholder engagement to maximise value and CSAT.

Lead planning and delivery of complex, multi-team engineering programmes. Set milestones, coordinate cross-functional teams, communicate priorities across the company, drive outcomes, improve processes and tooling, and ensure quality and reliability within a modern microservice-based stack.

Lead efforts to win Tier 1 APAC banks by developing targeted proposals, building executive relationships, generating pipeline, exceeding sales targets for software and services, partnering with marketing and product teams, and executing a Tier 1-focused APAC sales plan.

Design, build and maintain infrastructure tooling for deployment, observability, orchestration, disaster recovery and CI/CD to support scalable, highly available production systems and customer integrations.

Provide 24/7 technical support for a cloud-native banking SaaS product: triage and resolve client issues, analyse logs and observability data, provision and manage cloud infrastructure, perform upgrades, and collaborate with engineering and client teams to ensure incident resolution and product rollout.

Own new-business sales within AMER for Tier 2-5 banks: generate and qualify leads, build stakeholder consensus, exceed software licensing and services targets, collaborate with sales engineering and marketing, and design regional expansion and go-to-market plans to scale growth among mid-market and challenger banks.

Run and maintain production infrastructure for Thought Machine's cloud-native core banking and payments SaaS. Automate fleet management, disaster recovery, backups and capacity planning; participate in design reviews, on-call rotations, and reliability-focused feature design. Mentor team members and maintain operational documentation and runbooks.

Design, implement and maintain scalable, performant microservices; write automated tests; collaborate with engineering teams; manage deployments from testing to production; translate customer requirements into tickets.

Build and maintain production-ready infrastructure tooling and automation for deployment, observability, orchestration, backup/disaster recovery, and CI/CD integrations to support scalable, highly available services.