Teams at TheKey

Designs, develops, maintains, and improves digital learning content for caregivers, care managers, and leaders. Creates onboarding, role-based, microlearning, video, and refresher training using digital learning tools. Translates clinical, quality, operational, and regulatory standards into accessible instruction, collaborates with subject matter experts, administers learning management assignments, supports compliance training, and uses learner feedback and performance data to improve content.

Oversee client relationships and holistic home-care delivery, conduct assessments, create and update service plans, supervise caregiver teams, manage start-of-care processes, resolve escalations, ensure compliance, and perform in-person reassessments and quality assurance visits. Partner with families, medical professionals, and internal stakeholders to maintain client satisfaction, retention, safety, and evolving care needs.

Oversee client relationships and tailored home-care plans, coordinate and supervise caregiver teams, conduct assessments and quality visits, manage start-of-care processes, resolve escalations, ensure compliance, and maintain client satisfaction. The role partners with families, medical professionals, and internal stakeholders while adapting services to changing client needs.