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Kids + Family • Professional Services • Social Impact
Administers the agency’s hybrid Microsoft IT environment, including Active Directory, Entra ID, Intune, Windows devices, Group Policy, endpoint security, patching, and compliance controls. Provides Tier 2/3 support, troubleshoots infrastructure and security incidents, maintains documentation, trains staff, and supports modernization initiatives. Participates in after-hours on-call response for cybersecurity alerts, outages, and critical technical issues.
