Jobs at The SEER Group, LLC

Serve as first point of contact for guests and incoming calls, provide excellent customer service, perform data entry, invoicing, payments collection, accounts payable support, create reports/spreadsheets, filing, purchase order creation, and assist management with administrative tasks.

Sell residential and light-commercial HVAC systems: perform in-home consultations, assess needs, present solutions, prepare estimates, close sales, follow up with customers, maintain records, leverage company leads and training to meet sales targets.

Engage customers inside partner retail stores to capture contact information and generate HVAC sales leads. Educate customers on products, provide excellent customer service, record lead data, and report consumer feedback to management. Work on-foot for extended periods and may cover multiple store locations and shifts, including weekends and evenings.

Supervise centralized accounts payable operations across multiple entities, ensuring accurate invoice processing, payments, controls, and vendor maintenance. Lead and develop AP staff, enforce SOPs and segregation of duties, support audits, manage high-risk transactions, drive AP automation and process improvements, and partner with Procurement/Finance to resolve discrepancies while tracking AP KPIs.

Provide IT support and incident response across servers, desktops, laptops, mobile devices, and cloud services. Manage Office 365, Entra/Intune, Teams, Exchange, Ubiquiti networks, and MDM. Perform change management, asset tracking, disaster recovery support, security audits, patching, and vulnerability management. Document processes, coordinate vendors, participate in on-call rotation, and recommend continuous IT improvements. Support agentic AI services such as M365 Copilot and Anthropic Claude.

Sell general maintenance packages and upsell to enhance customer experience. Handle inbound calls and contact previous customers, provide product information, build long-term customer relationships, meet monthly sales targets, and perform related office duties.

Serve as first point of contact for customers via phone and email, schedule and coordinate plumbing appointments with technicians, maintain customer records, handle permits and contract paperwork, resolve customer concerns, and contribute to process improvements.

Handle inbound and outbound customer interactions: enter and monitor orders, provide status updates, process returns/warranty claims, create service tickets, schedule technician appointments, de-escalate complaints, maintain account records, and support customers via phone, email, chat, or in person.

Meet with homeowners to assess HVAC needs, present customized system solutions and financing, close sales on replacements/upgrades, follow up for satisfaction, and coordinate with installation teams. Commission-only role with company leads and training.