Teams at The SEER Group, LLC

Handle inbound and outbound customer interactions: enter and monitor orders, provide status updates, process returns/warranty claims, create service tickets, schedule technician appointments, de-escalate complaints, maintain account records, and support customers via phone, email, chat, or in person.

Engage customers inside partner retail stores to capture contact information and generate HVAC sales leads. Educate customers on products, provide excellent customer service, record lead data, and report consumer feedback to management. Work on-foot for extended periods and may cover multiple store locations and shifts, including weekends and evenings.

Manage HVAC installation operations including hiring, coaching, scheduling, materials procurement, and coordination between crews, customers, vendors and office. Ensure installations meet codes and customer service standards, resolve field issues, supervise installers, and oversee documentation, safety, and equipment maintenance.