Jobs at The Riverside Group Limited

Carries out multi-trade maintenance and planned upgrade work in occupied residential properties, including painting and decorating, tiling, plastering, carpentry, and plumbing. Completes assigned jobs through One Serve, manages van stock records, follows building regulations and health and safety procedures, and delivers strong customer service. The role covers South London properties and includes working flexibly to meet replacement targets.

Manage rent and service charge accounts, monitor and recover arrears, negotiate repayment arrangements, support tenancy obligations, maintain accurate records, produce rent statements, and complete income-related administration. The role involves customer engagement, debt recovery, liaison with internal and external agencies, and supporting legal or enforcement processes, including court attendance.

Supports vulnerable customers in supported housing by helping with personalized support and move-on plans, tenancy matters, budgeting, healthcare coordination, safeguarding, and access to community services. Maintains accurate records, financial administration, and incident logs; handles reception and enquiries; supports referrals, group sessions, room preparation, and housing management. The role requires flexible rota work, emergency response, teamwork, confidentiality, and a caring, resilient approach.

Manage a portfolio of supported housing properties, coordinating with agents, support providers, local authorities, and commissioners. Oversee lettings, allocations, tenancy sustainment, rent collection, arrears prevention, occupancy, void reduction, compliance, and customer outcomes. Provide housing advice, resolve tenancy and neighbourhood issues, monitor performance data, identify service improvements, and advocate for customers while maintaining strong stakeholder relationships.

Lead and develop a team of 8–10 complaints professionals, ensuring fair complaint resolution, regulatory compliance, service quality, and performance against targets. Coach colleagues, allocate casework, monitor outcomes, support complex enquiries, and promote customer-focused continuous improvement. Work with leadership and business insight teams to use feedback, complaints, and satisfaction measures to improve services and evidence completed actions.

Carries out multi-trade maintenance and planned upgrade work in occupied residential properties, including painting, decorating, tiling, plastering, carpentry, and plumbing. Completes assigned jobs, manages van stock and materials records, follows building regulations and health and safety procedures, and provides excellent customer service. Works flexibly across East London and Essex as part of a maintenance team.

Maintain communal spaces across Riverside housing sites through cleaning, litter and bulk-waste removal, bin-shed and car-park upkeep, patrols, and basic grounds maintenance. Report health, safety, maintenance, lighting, and anti-social-behaviour concerns while maintaining positive resident and colleague relationships. The role may also involve fly-tipping clearance, missed-collection response, weed control, and covering colleagues’ duties.

Carry out domestic gas repairs, maintenance, installations, inspections, and safety assessments across housing stock in London and Kent. Ensure compliance with gas safety regulations, maintain accurate records and certificates, manage materials and vehicle stock, respond to emergency callouts, and provide professional customer service. The role also involves safeguarding residents, controlling costs, meeting contract KPIs, and participating in training and meetings.

Provides day-to-day support in a supported housing service for vulnerable customers. Responsibilities include helping with personalized support and move-on plans, tenancy matters, budgeting, healthcare access, safeguarding, incident records, referrals, customer engagement, housing administration, financial records, reception duties, room preparation, and maintaining safe accommodation. The role requires flexible shift work, accurate digital recordkeeping, partnership working, and support for customers progressing toward independence.

Leads health, safety, and environmental governance across a large housing organization. Provides risk and compliance advice, supports accountable risk leads, conducts audits and assurance reviews, investigates major incidents, oversees reporting systems and KPIs, manages risk assessments, supports ISO accreditation, and produces improvement plans and governance reports. The role influences senior leaders, drives safety culture, and promotes environmental sustainability and continuous improvement.

Deliver payroll, pensions, benefits, and reconciliation services for a large organization. Responsibilities include payroll analysis, statutory and regulatory returns, pension processing, accounting reconciliations, variance validation, management reporting, compliance, stakeholder support, system testing, and continuous improvement. The role provides technical payroll advice, maintains data integrity and documentation, liaises with HMRC, regulators, finance teams, and third-party suppliers, and resolves complex employee queries while meeting strict deadlines.

Supports vulnerable residents in supported housing by helping with personalized support and move-on plans, tenancy matters, budgeting, healthcare access, safeguarding, risk management, and independent living skills. Maintains accurate records, assists with referrals and community connections, handles administrative and financial tasks, responds to incidents, and helps maintain safe, clean accommodation. Works flexibly with customers, colleagues, healthcare providers, emergency services, and external agencies.

Manage Riverside’s supported housing portfolio by monitoring service performance, contractual and regulatory compliance, financial sustainability, occupancy, income collection, and operational risks. Build relationships with managing agents, local authorities, commissioners, and internal stakeholders. Review service quality, support governance and contract management, identify improvement opportunities, and help ensure customers receive safe, high-quality accommodation and support services.

Manage rent and service charge accounts, monitor and recover arrears, negotiate payment plans, and support tenancy sustainment. Provide customers with financial guidance, benefit and debt referrals, and advice on payment options. Maintain accurate tenancy and financial records, produce rent statements and reports, administer petty cash, and support legal or enforcement processes. The role requires customer engagement, sensitive communication, income administration, and collaboration with internal and external agencies.

Manage rent and service charge accounts across a property portfolio, proactively reducing arrears through customer engagement, advice, payment plans, and income recovery. Provide financial guidance, support tenancy sustainment, liaise with internal and external agencies, assist with enforcement processes, and maintain accurate rent, tenancy, and financial records. The role also includes petty cash, income and expenditure monitoring, reporting, administrative support, and travel to properties as required.