Jobs at The Riverside Group Limited

Manage rental income, former tenant arrears, rechargeable repairs, garages, and court costs. The role involves customer contact, payment collection, affordable payment-plan negotiation, account monitoring, arrears prevention, legal case management, welfare-benefit guidance, vulnerability identification, and collaboration with housing and tenancy-sustainment teams to prevent homelessness and sustain tenancies.

Provides comprehensive administrative support for environmental services, including maintaining records and databases, preparing communications, organizing meetings, processing invoices, monitoring budgets, managing orders, handling reception and queries, and supporting facilities and compliance activities. The role requires strong organization, communication, attention to detail, confidentiality, flexibility, and proficiency with Microsoft Office. It also supports HR administration, supplier liaison, data protection, health and safety, and continuous process improvement.

Provides high-level administrative and operational support to the Chief Strategy and Corporate Services Officer. Responsibilities include complex diary and travel management, email and meeting coordination, board papers, reports and presentations, proofreading, stakeholder communications, file management, event organisation, expense reconciliation, project support and confidential information handling. The role is hybrid with infrequent UK travel and requires excellent organisation, writing, communication and technology skills.

Leads operational delivery for a multi-site customer service centre serving approximately 125 FTE across Liverpool and Carlisle. Owns operational strategy, transformation, performance, customer experience, budget, risk, compliance, workforce planning, reporting, and continuous improvement. Develops management teams, drives engagement and change, manages senior stakeholders, oversees escalations, and uses CRM and analytics tools to improve service delivery and efficiency.

Designs and leads practical learning solutions that support business projects, change adoption, colleague performance, and measurable outcomes. Responsibilities include performance consulting, needs analysis, learning design, facilitation, stakeholder engagement, project governance, evaluation, and continuous improvement. The role works with project teams, subject matter experts, suppliers, and senior stakeholders to create inclusive, scalable learning resources and performance support.