Teams at The Heritage Foundation

Provides executive-level administrative and coordination support to the Chief Strategy Officer. Manages complex calendars, meetings, travel, expenses, budgets, invoices, executive materials, approvals, communications, and follow-up. Maintains project trackers and accountability systems, coordinates stakeholders and strategic initiatives, prepares briefings, and handles confidential matters with discretion. Supports timely decision-making and effective operations across the CSO’s portfolio.

Manages the organization’s benefits, retirement plans, payroll operations, HRIS processes, insurance portfolio, vendor relationships, open enrollment, and regulatory reporting. Oversees compliance with federal, state, and local requirements, supports employees with benefits and leave questions, negotiates renewals, and recommends data-driven program improvements. The role also leads payroll provider coordination, retirement plan audits, and benefits communications.

Maintains CRM and marketing automation data accuracy, integrity, and usability. Administers CRM systems, manages imports and exports, performs data hygiene, builds digital audiences, supports email marketing campaigns, monitors deliverability, troubleshoots user issues, coordinates vendors, and provides reporting and analysis. The role also supports end users through training and technical assistance while partnering with departments to improve data capture and validation.