Teams at The First National Bank in Sioux Falls

Provides first-level, on-site technical support by troubleshooting user issues, resolving service desk calls, escalating complex problems, and maintaining IT knowledge resources. Builds, deploys, repairs, and inventories computers, printers, tablets, and peripherals. Documents hardware configurations, software installations, troubleshooting procedures, asset records, and issue resolutions. Supports user training, workstation and LAN performance, hardware lifecycle management, and process improvement initiatives.

Processes mortgage and home equity loans from application through post-closing. Prepares applications, disclosures, and closing documents; orders property documentation; organizes files for underwriting and credit approval; monitors title policies, recorded mortgages, and paid-off loans; and ensures compliance with real estate lending regulations. Partners with loan officers and department teams to maintain accurate documentation, meet deadlines, support customers, and improve operational processes.

Supports Wealth Management clients by handling inquiries, account setup and closure, transactions, reporting, bill payment, tax-related coordination, documentation, and account reviews. Maintains accurate client records, communicates with internal and external stakeholders, resolves account issues, and ensures activities comply with governing documents, policies, and deadlines. Provides administrative support to Wealth Management officers while contributing to process improvements and professional growth.