Jobs at The AA

Develops Power BI dashboards and self-service analytics using SQL and JQL to report on portfolio performance, resource capacity, demand, risks, dependencies, and outcomes. Partners with PMO, Technology, Transformation, Product, and delivery leaders to define metrics, improve data quality, strengthen reporting governance, and support planning and prioritization across portfolios, value streams, labs, and squads.

Support future talent and skills initiatives, including entry talent programs, college and training-provider partnerships, apprenticeships, professional qualifications, and AI-related skills projects. Build relationships, coordinate activities, use data and insight to recommend improvements, and help enhance Early Careers experiences and outcomes.

Support future talent and skills initiatives, including entry-level talent programmes, college and training-provider partnerships, apprenticeships, professional qualifications, and AI-related skills projects. Build relationships, coordinate activities, manage priorities, use data and insight to recommend improvements, and enhance Early Careers outcomes and experiences across the organisation.

Manage high-volume recruitment for the Road team, from initial hiring briefs through offers and onboarding. Partner with operational leaders, manage multiple vacancies and campaigns, build candidate pipelines, use attraction and sourcing channels, and analyze recruitment data to improve outcomes. Maintain accurate applicant tracking records while delivering strong stakeholder communication, recruitment advice, and candidate experience.

Design, build, test, deploy, and operate production AI and machine learning systems using Python. Own solutions across the full lifecycle, including data preparation, evaluation, deployment, monitoring, optimization, and continuous improvement. Build generative AI, agent-based systems, backend services, APIs, and data pipelines using CI/CD, containerisation, cloud-native practices, and observability. Apply responsible AI principles and communicate technical decisions across cross-functional teams.

Analyze and triage vulnerabilities, exposures, and threat data; prioritize risks using exploitability, asset criticality, threat intelligence, and business context. Track remediation through resolution, coordinate with technical teams, support attack surface management, identify trends, and produce clear risk reporting. The role also supports cybersecurity operations and continuous improvement of vulnerability and exposure management processes.

Analyze and triage vulnerabilities, assess cyber exposure, prioritize remediation using threat and business context, track issues through resolution, and support attack surface management. The role involves vulnerability reporting, trend analysis, coordination with technical teams, and collaboration across cybersecurity, infrastructure, cloud, applications, and risk teams to strengthen continuous threat exposure management.

Provide customer support for driving school pupils, instructors, and Motability customers through webchat and telephone. Manage instructor assignments, lesson progress, complaints, payments, refunds, account setup, reports, and administrative tasks while delivering excellent service and promoting self-service options.

Manages real-time visibility into technology health, performance, and activity across digital customer journeys. Uses monitoring, telemetry, and operational data to identify anomalies, risks, and performance issues, translating technical findings into customer and commercial impacts. Coordinates Engineering, Product, Service, Data, and Commercial teams during incidents and root-cause investigations. Develops dashboards, alerting, analysis, and automation to improve resilience, prioritization, and continuous improvement.

Leads product vision, strategy, investment priorities, and outcomes across a diverse portfolio of digital products and partnerships. Oversees Financial Services, Driving School, Mobile Apps, AA Cars, and DriveTech products; develops senior Product leaders; prioritizes investment; partners with Engineering; and balances growth, customer value, regulation, resilience, security, and long-term technology sustainability.

Own real-time visibility into the health and performance of technology supporting digital customer journeys. Analyze monitoring, telemetry, and operational data to identify anomalies, risks, and opportunities, translating findings into customer and commercial impacts. Coordinate Engineering, Service, Product, Data, Trading, and Operations teams during issue investigation and root-cause analysis. Develop dashboards, alerting, automation, and performance capabilities to improve resilience, prioritization, and customer experience.

Leads product vision, strategy, investment priorities, and outcomes across a diverse digital product portfolio. Oversees Financial Services, Driving School, mobile apps, AA Cars, and DriveTech products; develops senior Product leaders; prioritizes investments; partners with Engineering; and influences executives and strategic partners to deliver customer, commercial, regulatory, and technology outcomes.

The Scrum Master will coach and enable cross-functional Product and Engineering squads, facilitate Agile ceremonies, remove impediments, improve delivery flow, and support continuous improvement. The role uses delivery metrics to enhance predictability, throughput, quality, and effectiveness; partners with Product Owners and delivery leaders; and helps teams mature their ways of working across a complex technology organisation.

Leads engineering capability across a value stream, aligning teams with business outcomes and providing technical direction. Responsibilities include solution design, architecture and code reviews, production debugging, software engineering practice improvements, DevOps, resilience, security, team development, and resolving technical dependencies. The role requires hands-on expertise with Java, Spring Boot, modern frontend technologies, microservices, cloud platforms, and distributed systems, alongside leadership of blended engineering teams.

Own and evolve the enterprise technology roadmap, translating technology strategy and target architecture into prioritized initiatives. Coordinate plans across engineering, architecture, platforms, data, and value streams while identifying dependencies, risks, technical debt, lifecycle concerns, and investment trade-offs. Establish measures for roadmap progress and benefits, and influence senior stakeholders to align technology direction with business priorities.

The Scrum Master coaches cross-functional Product and Engineering squads in Agile practices, facilitates ceremonies, removes impediments, improves flow and delivery predictability, and supports continuous improvement. The role partners with Product Owners, engineers, analysts, testers, designers, and delivery leaders across multiple squads. Responsibilities include using delivery metrics, coordinating dependencies, supporting planning and refinement, strengthening team autonomy, and improving governance, transparency, and ways of working across the technology organisation.

The Scrum Master will coach cross-functional Product and Engineering squads, facilitate Agile ceremonies, remove impediments, improve delivery flow, and use metrics to increase predictability and effectiveness. The role partners with Product Owners, Engineers, and Delivery leaders, supports multiple squads with varying maturity, and helps improve Agile practices, governance, collaboration, and continuous improvement across the technology organisation.

Own and maintain the enterprise technology roadmap, translating technology strategy and target architecture into prioritized initiatives. Coordinate plans across engineering, architecture, data, platforms, products, and value streams. Identify modernization, resilience, security, lifecycle, and technical-debt opportunities while managing dependencies, risks, sequencing, investment trade-offs, and benefits tracking. Influence senior stakeholders and connect long-term technology direction with organizational strategy and investment decisions.

Lead engineering across a value stream, aligning technical priorities with business and customer outcomes. Provide hands-on guidance in solution design, architecture, coding, production debugging, and resilient software delivery. Champion modern engineering, DevOps, security, testing, observability, and cloud-native practices. Build and coach blended engineering teams, improve delivery flow using Agile and value stream principles, and partner with Product and Architecture leaders to resolve dependencies, risks, and technical impediments.

Analyze customer retention, renewals, contact center activity, marketing initiatives, and commercial performance. Build and improve dashboards and recurring reports, identify retention drivers and emerging risks, assess forecasts, and communicate actionable findings to commercial stakeholders. The role also involves evaluating data quality, exploring new data sources and analytical tools, and collaborating with Marketing, Retention Operations, and Digital teams to improve customer outcomes and reporting efficiency.