Teams at Texas Western Hospitality Group

Supervise front desk staff and operations including hiring, discipline, scheduling, and training. Ensure excellent guest service, manage revenue systems/RevPAR positioning, maintain financial and registration records, handle guest complaints, implement emergency procedures, assist sales/marketing and budgeting, and act as General Manager in their absence.

Perform and document preventative maintenance and safety inspections, complete work orders on time, follow company policies, complete required training, manage vendor interactions and obtain pricing/bids, and maintain a professional appearance.

Provide administrative support to the sales team including preparing contracts and BEOs, maintaining files and calendars, handling client communication, entering data into sales systems, coordinating meetings and vendor arrangements, assisting with reports and revenue meetings, and supporting daily Sales Office operations to maximize hotel revenue and guest satisfaction.