Jobs at Texas Sports Academy

Provides onsite Tier 2 IT support for staff, coaches, students, and families. Responsibilities include resolving escalated issues, troubleshooting macOS and Apple hardware, configuring remote devices, diagnosing home and small-office networks, managing hardware assets, and maintaining technical documentation. The role requires strong customer service, methodical troubleshooting, and hands-on IT experience, with preferred experience in MSP environments, Apple MDM, ticketing systems, certifications, or education settings.

The Community Manager will manage and grow the Texas Sports Academy community, plan events, engage families, and coordinate logistics while maintaining communications and a community calendar.

Own and grow the Texas Sports Academy family community through daily engagement, communications, virtual and in-person events, speaker coordination, member support, and a rolling events calendar to keep families connected.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Provides hands-on IT support for a K-12 school’s device program and campus technology. Responsibilities include configuring and deploying MacBooks, applying MDM profiles, managing inventory and shipping, processing returns, wiping and reimaging devices, resolving first-line student and staff issues, and maintaining accurate documentation. The role is in-person in Austin and includes physical logistics work such as lifting boxes and preparing shipments.

Early-career full‑stack software engineer shipping weekly production features and LLM-powered products (tutoring agents, copilots, dashboards). Work closely with founders and senior engineers, own small systems end-to-end, run AI coding workflows, and write evals and regression tests for AI features.

Build and close outbound enterprise sales pipelines for a new payroll-giving scholarship program. Sell consultatively to HR, Total Rewards, Benefits, CSR, Finance, Legal, Payroll, and executive stakeholders at employers with 10,000+ employees. Explain payroll deduction and tax-credit mechanics, manage complex implementations, support successful program launches, and capture market intelligence to shape messaging, ideal customer profiles, and the go-to-market playbook.

Build and ship full‑stack production features and LLM-powered tools (tutoring agents, parent/coach copilots, retrieval, and evals). Own smaller systems end-to-end, work closely with founders and senior engineers, use AI coding tools daily, and write evals and regression tests.

Provide full-time parent support through Zendesk by answering questions, resolving issues, managing escalations, maintaining ticket quality, and coordinating with internal teams. The role requires clear, warm written communication, reliable follow-through, sound judgment, and comfort using AI tools. Support covers school schedules, billing, academics, athletics, and campus logistics. The position is fully remote and serves families globally during U.S. Central Time business hours.

Build and ship full‑stack, LLM-powered product features (tutoring agents, copilots, dashboards, retrieval and evals). Own smaller systems end‑to‑end, use AI coding tools daily, write evals and regression tests, and iterate rapidly with founders and senior engineers.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Manage NCAA initial eligibility for high school student-athletes: register students, audit transcripts, track core courses and GPA, advise families, coordinate with academic and athletic staff, and maintain clear records and communications to keep students NCAA-eligible.

Manage the lifecycle of MacBook Neo devices, handle inventory, shipping, student tech support, and maintain accurate records.

Provide advisory services to assess and improve ManageEngine Endpoint Central for a macOS fleet: recommend packaging and deployment best practices (PKG/DMG), patch/update scheduling, repository/version control, integration with MDM/ITSM/security tools, troubleshoot complex deployment issues, improve documentation, and coach internal IT staff during periodic strategy check-ins.

Build and ship full‑stack, LLM-powered features for an edtech product: tutoring agents, parent/coach copilots, retrieval over student data, and AI evals. Own small systems end-to-end, work closely with founders and senior engineers, ship weekly, and write evals and regression tests for AI features.

Manage the full lifecycle of a MacBook fleet: receive and inspect devices, configure macOS and MDM, track inventory, pack and ship units to campuses, process returns and repairs, and provide first-line student technical support while maintaining accurate device records.

Own end-to-end Meta (Facebook & Instagram) paid acquisition for Sports Academy Games: plan, build, launch, optimize, and scale campaigns to drive sign-ups and active players. Develop K-12 targeting strategies, run structured creative tests, brief creative, track CAC/ROAS/sign-ups, report insights, and adapt strategy for platform and attribution changes.

Build and deploy agentic, multi-step AI workflows and reusable agent skills; generate production AI images; use AI coding tools daily; develop API integrations (Google Workspace, Notion, Slack, Workable); own projects end-to-end including logging, error handling, and monitoring.