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Information Technology • Consulting
Provides advanced technical support for Tessitura members, specializing in complex and prolonged cases. Responsibilities include troubleshooting locally hosted infrastructure, servers, configurations, databases, APIs, SQL Server, SSRS, and SSDT; supporting cloud migrations and upgrades; managing critical tickets; investigating defects; coordinating with internal teams; maintaining knowledge articles; delivering training; and participating in 24/7 on-call coverage.
