Teams at TelyRx

Leads customer experience and outbound sales teams, overseeing staffing, scheduling, dialer administration, performance management, reporting, coaching, and issue resolution. Owns service and sales KPIs, workforce planning, campaign execution, compliance, and process improvements. Uses customer, call, CRM, and operational data to identify performance gaps, improve workflows, and enhance the customer journey while partnering with pharmacy, marketing, technology, and operations teams.

Leads Engineering and Infrastructure and Security organizations responsible for the commerce platform, cloud, IT, and security. Owns platform uptime, release velocity, cost, security posture, roadmap delivery, and build capacity for Digital Experience and Product. Develops engineering leaders and teams while scaling QA automation, DevOps, and management layers. Partners with BI and Finance on instrumentation and spend, and establishes platform OKRs and engineering performance standards.

Provide empathetic, personalized patient support via phone, email, chat and messaging; help customers navigate medication orders, resolve issues, track trends, maintain product knowledge, and meet performance targets in an in-person Clearwater, FL role.