Teams at Telstra

Manage and grow a defined portfolio of business customers by building strong relationships, handling inbound/outbound sales and service, identifying and qualifying leads, executing account and portfolio plans, meeting sales KPIs, and collaborating with internal teams to improve customer experience and drive revenue.

Lead daily voice and chat contact centre operations, managing Team Leaders across mobile, NBN, complaints and support. Drive performance (FCR, AHT, quality), workforce planning, process improvement, reporting, stakeholder engagement, and talent development to achieve service excellence and continuous improvement.

Provide specialized technical support for complex network issues in a 24/7 shift environment, ensuring timely fault resolution and service delivery.