Teams at Telstra

Lead end-to-end delivery of conversational AI initiatives, shaping use cases, orchestrating cross-functional teams and vendors, driving production deployment, and ensuring measurable operational and customer outcomes and sustained BAU value.

Maintain, optimise and support SQL and Oracle database environments for critical government services. Perform patching, upgrades, troubleshooting, incident response, performance tuning, capacity management and collaborate with infrastructure teams. Participate in an on-call roster and support service restoration activities.

Lead and manage a team of account managers to retain and grow a high-volume international portfolio via a digital-first, desk-based model. Drive scalable sales execution, pipeline hygiene, ASV and revenue targets, customer satisfaction (NPS), and data-driven prioritisation. Coach team on product alignment, manage escalations, collaborate with cross-functional partners, and continuously optimise portfolio performance.