Teams at Telia

The Senior IS Administrator will manage the architecture and infrastructure of the Call Center platform, focusing on system design, security, and lifecycle management, while improving platform performance and automation.

The SAP Technical Specialist supports SAP technical operations, focusing on Basis, ILM, and ALM activities. Responsibilities include system monitoring, incident resolution, support of change management, and collaboration with various teams for system stability and compliance.

Lead a 10-person learning and development team for customer service and sales channels. Strengthen onboarding, upskilling, competency frameworks, KPIs, and data-driven evaluation of training. Collaborate with business leaders, run internal learning events, and continuously refine programs to improve performance and reduce frontline turnover.