Teams at Teleperformance

Provides live chat support by managing multiple customer conversations, resolving issues at first contact, documenting interactions, navigating internal systems, and assisting vulnerable customers with empathy. The role requires excellent written English, strong typing skills, multilingual capability in Spanish, Italian, or Portuguese, and flexibility to work rotating 24/7 shifts in a Dublin office.

Handles inbound customer inquiries across phone, email, and chat; resolves complaints, supports retention, converts quotes into sales, cross-sells products, and provides tailored product guidance. The role requires meeting service-level agreements and quality standards, protecting vulnerable customers, following regulatory and organizational policies, and collaborating with colleagues to resolve complex issues.

Provides real-time support, coaching, and mentoring to German-speaking customer service agents. Enforces policies, investigates account and abuse reports, reviews production work, supports corrective action plans, and collaborates with training, quality, and operations teams. The role requires fluent German and English, strong analytical and interpersonal skills, cultural awareness, and at least two years of operations experience in a shared-services, BPO, or comparable environment.