Teams at Teleperformance

Senior HR Business Partner responsible for coaching HRBPs, advising on complex employee relations matters, delivering people strategy and cross-functional projects, developing policies, supporting organisational change, analysing people data, and ensuring compliance with UK employment law. The role partners with senior stakeholders, managers, employees, and trade unions in a contact centre environment while promoting employee wellbeing, continuous improvement, and effective HR practices.

Provides real-time coaching to agents, investigates user reports, escalates abusive content, and coordinates policy and standards rollouts across Quality, Training, and Operations. The role requires nuanced cultural judgment, rapid problem-solving, strong interpersonal communication, and fluency in Italian and English within a fast-paced shared services or BPO environment.

Investigate suspected economic crime and fraud cases for Nationwide through inbound and outbound calls. Assess customer and third-party risks, make independent risk-based decisions, document findings, escalate cases, and communicate outcomes to customers and stakeholders. The role also involves following regulatory procedures, managing team mailboxes, supporting colleagues with specialist guidance, and working within defined timescales and approval limits.