The Role
Drives business transformation and strategic change initiatives by developing transformation strategies, improving processes and organizational design, managing change adoption, engaging senior stakeholders, coordinating cross-functional projects, delivering training, and tracking benefits realization. The role manages transformation projects from planning through post-implementation review while ensuring alignment with business objectives, timely delivery, budget adherence, and successful organizational adoption.
Summary Generated by Built In
OverviewEducation: Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field. Experience: Prefer someone with at least 5 year of experience in management consulting, transformation, or change management. Skills: Certifications: Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable.
Responsibilities
We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization.
Qualifications- Strong business acumen and understanding of organizational dynamics.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to lead and manage cross-functional teams.
- Experience with transformation methodologies (e.g., Agile, Lean).
- Strong stakeholder management and influencing skills.
- Proficient in Microsoft Power Platform and Microsoft Office especially, Powerpoint and Excel
- Knowledge in Machine Learning and Artificial Intelligence
Responsibilities
- Transformation Strategy Development:
- Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.
- Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.
- Design and implement change management plans to minimize disruption and ensure successful adoption of changes.
- Develop and deliver training programs to support change initiatives.
- Stakeholder Engagement:
- Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.
- Communicate transformation plans, progress, and outcomes to stakeholders.
- Project Management:
- Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.
- Coordinate with cross-functional teams, including IT, HR, and operations.
- Benefits Realization:
- Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.
- Conduct post-implementation reviews to identify lessons learned and areas for improvement.
Skills Required
- Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field
- At least 5 years of experience in management consulting, transformation, or change management
- Strong business acumen and understanding of organizational dynamics
- Excellent analytical, problem-solving, and communication skills
- Proven ability to lead and manage cross-functional teams
- Experience with transformation methodologies such as Agile and Lean
- Strong stakeholder management and influencing skills
- Proficiency in Microsoft Power Platform and Microsoft Office, especially PowerPoint and Excel
- Knowledge of Machine Learning and Artificial Intelligence
- Certification in transformation, change management, or a related field, such as Prosci or Lean Six Sigma
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The Company
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
