Teams at Telarus

Supports Technology Advisors with commission inquiries, reconciles payments, investigates financial discrepancies, and resolves complex commission cases. Coordinates with suppliers, Finance, Commission Operations, Development, and leadership to obtain records, document findings, communicate resolutions, and maintain accurate Salesforce case records. Leads advisor calls, de-escalates concerns, tracks service levels, and recommends process or system improvements.

Leads supplier strategy, relationship development, team management, supplier meetings, QBRs, contract negotiations, and cross-functional escalation support. The role oversees supplier satisfaction, develops team goals and processes, coaches direct reports, drives continuous improvement, and coordinates with sales, operations, commissions, and organizational leadership. Requires substantial telecom experience, management expertise, strong communication, analytical, negotiation, and strategic problem-solving skills, plus travel to industry events.

Handles cable pricing, site qualification, deal registration, contract generation, order submission, quote management, and first-level pricing escalations. Responds to Technology Advisor inquiries by phone and email, supports supplier relationships and training, and develops proficiency in cable supplier pricing. The role requires organization, customer service, adaptability, communication, and familiarity with Salesforce and Microsoft Office applications in a remote team environment.