Teams at Telamon

Leads technical sales cycles for robotic automation solutions, including prospecting, discovery, solution design, demonstrations, negotiation, and closing. Builds relationships with industrial customers, supports installed equipment, resolves technical issues, coordinates engineering, quality, and logistics teams, and manages project delivery. Researches robotics technologies, prepares customer presentations, supports sales teams, and contributes to revenue growth. The role requires 30% domestic travel and is based in Carmel, Indiana.

Provides onsite desktop and end-user IT support through phone, email, chat, and in-person channels. Troubleshoots and resolves incidents, manages service tickets and SLAs, escalates issues, supports systems and networks, and maintains strong customer service. Manages IT hardware assets from receipt and provisioning through configuration, repair, return, or destruction. Requires knowledge of Windows, Microsoft client applications, printers, networking, DHCP, DNS, and Active Directory. May participate in after-hours on-call support and requires minimal travel.

Coordinates customer orders, inventory, shipments, returns, replacements, quotes, and delivery issue resolution. Communicates with customers and internal teams regarding order status, pricing, availability, backorders, and scheduling. Reviews MRP exceptions, addresses supply-demand discrepancies, supports accounts receivable issue resolution, prepares sales and shipment reports, and contributes to process improvements and IT-related business projects.