Jobs at TechOp Solutions International

Provides technical support, system administration, and troubleshooting for computers, software, hardware, networks, cloud platforms, and business applications. Supports Microsoft 365, Salesforce CRM, AWS, and Amazon Connect; manages access requests with government IT; monitors system performance; resolves issues for a 24/7 team; and maintains compliance with contractual and security requirements.

Lead design, development, implementation, and support of enterprise call center applications. Manage SDLC and software development activities. Lead Training and Quality Assurance team, develop training programs and materials, monitor multi-channel customer interactions, establish quality standards, run calibration sessions, analyze quality trends, prepare QA reports/dashboards, and coordinate corrective actions and continuous improvement with operational leadership.

Design, build, deploy, troubleshoot, and maintain enterprise web and automation applications for CBP OFAM. Develop data-driven solutions, work with SQL and APIs, gather stakeholder requirements, create documentation, and support sustainment in a federal, on-site environment.

Manage and coordinate FOIA, Privacy Act, records, and information management project activities. Serve as liaison with government stakeholders, track schedules, risks, deliverables, and staffing, prepare reports, support onboarding, quality assurance, and ensure compliance with contractual and government requirements.

Support DHS privacy compliance by maintaining privacy documentation (PTAs, PIAs, SORNs), capturing system and data-use information, researching policies, reviewing and quality-checking documents, tracking assessments and action items, coordinating stakeholders, and protecting sensitive information under established templates and controls.

Assist in processing FOIA and Privacy Act requests, ensuring compliance, conducting document reviews, and collaborating with government agencies.

This position trains transitioning service members in talent acquisition through hands-on experience in candidate sourcing, engagement, and ATS management, alongside job posting and compliance tasks.

Administer employee benefits and support semi-monthly payroll in a multi-state environment. Handle onboarding, compliance (ACA, COBRA, HIPAA, ERISA), leave requests, filings, reports, audits, payroll recordkeeping, discrepancy resolution, and benefits projects such as open enrollment and 401(k) audits.

Support a federal program by tracking and producing deliverables, coordinating stakeholders, facilitating meetings, drafting SOPs and executive briefings, analyzing processes, and improving workflows and documentation across shared systems.

Support CBP Power Platform by developing and maintaining Power BI dashboards, cleaning and analyzing data, managing Excel/SharePoint/SQL data structures, building ETL processes to migrate legacy data to modern databases, and replacing legacy ETL tools with Power Automate. Present findings to stakeholders.

The Technical Program Analyst will develop and automate applications using Microsoft Power Platform, focusing on ETL workflows and stakeholder collaboration for technical solutions.

Support federal privacy compliance by preparing and reviewing PTAs, PIAs, SORNs and related artifacts; document PII handling and data flows; assess privacy risks and mitigation; translate technical details into compliance documentation; maintain trackers and assessment records while handling sensitive information confidentially.

Support CBP asset management by documenting processes, analyzing operational data, identifying gaps, and translating stakeholder needs into requirements. Develop reports, dashboards, briefings, and recommendations; support automation, data quality, governance, and project coordination.