Jobs at TechOp Solutions International

Provides customer support to travelers worldwide regarding government-managed applications, visa renewals, re-entry services, and travel or immigration topics. Responds to live and email inquiries using approved references and templates, documents interactions in a customer database, routes reportable communications, explains policies and claims procedures, and provides general travel assistance. The role supports a 24/7 contact center and requires strong communication, writing, technical aptitude, and attention to detail.

Sources, screens, interviews, and onboards candidates for federal contact center and customer service staffing programs. Manages high-volume recruiting pipelines, ATS activity, offers, security-processing documentation, compliance, job postings, candidate relationships, and hiring-manager coordination. Develops recruiting strategies, evaluates pipeline health, and fills roles within established turnaround times. Federal contracting, Service Contract Act, clearance-process, and government staffing experience are preferred.

Manages full-cycle recruiting for high-volume federal contracting and contact center staffing needs. Responsibilities include sourcing, screening, interviewing, assessments, reference checks, offers, onboarding, candidate relationship management, ATS pipeline reporting, security-process coordination, job description development, compliance, and maintaining recruiting documentation. Partners with hiring managers and recruiting leads to develop recruiting strategies and meet hiring goals.

Reviews and processes routine and moderately complex FOIA requests, identifies responsive records, recommends redactions, drafts correspondence, updates case files, coordinates with records custodians, and prepares accurate records-release packages while tracking deadlines and case activity.

Oversee a federal FOIA support program, managing personnel, cases, deliverables, schedules, budgets, quality controls, performance metrics, risks, and stakeholder coordination. Develop program plans, reports, staffing strategies, and process improvements while ensuring compliance with FOIA, the Privacy Act, federal disclosure requirements, and contract standards.

Manages and processes complex federal FOIA cases, including disclosure analysis, exemptions, appeals, litigation support, redaction, document production, and Vaughn indices. Coordinates with program offices, custodians, requesters, and legal stakeholders; conducts eDiscovery searches; performs quality control; mentors junior analysts; maintains case documentation; and supports process improvements, reporting, and program oversight.

Processes complex federal FOIA requests, evaluates records and exemptions under FOIA and the Privacy Act, applies redactions, drafts requester correspondence, and supports appeals and litigation. Maintains case records, prepares indices and status reports, coordinates with records custodians, and performs quality assurance using eDiscovery, case-management, and document-redaction systems.

Create accessible graphics, infographics, diagrams, executive presentations, digital communications, and visual narratives for federal research, innovation, and portfolio-management programs. Translate complex technical information into clear visual materials for presentations, websites, newsletters, reports, collaboration platforms, and stakeholder events. Apply visual identity, accessibility, records-management, and information-security requirements while collaborating with writers, analysts, portfolio managers, subject-matter experts, and leadership.

Develops, edits, and formats technical and executive communications for a federal program office. Translates complex research, development, innovation, and policy information into clear materials for senior leaders and stakeholders. Maintains intranet, website, Teams, and SharePoint content while ensuring accuracy, consistency, branding, and compliance across documents, presentations, reports, and correspondence.

Provides administrative and program support for federal teams, including records management, data-call coordination, scheduling, meeting logistics, correspondence, action tracking, and maintenance of digital repositories. The role manages calendars, rosters, agendas, minutes, deadlines, deliverables, onboarding actions, and sensitive information while coordinating with clients, contractors, partners, and senior leadership.

Supports a federal R&D portfolio office across requirements generation, technology scouting, project execution, transition, and performance assessment. Coordinates stakeholder meetings, prepares executive briefings and decision-support materials, manages CRM and requirements-tracking data, supports budgeting and funding activities, consolidates data calls, develops metrics and dashboards, and tracks schedules, costs, risks, performance, and deliverables.

Support DHS privacy compliance by maintaining privacy documentation (PTAs, PIAs, SORNs), capturing system and data-use information, researching policies, reviewing and quality-checking documents, tracking assessments and action items, coordinating stakeholders, and protecting sensitive information under established templates and controls.

Assist in processing FOIA and Privacy Act requests, ensuring compliance, conducting document reviews, and collaborating with government agencies.

This position trains transitioning service members in talent acquisition through hands-on experience in candidate sourcing, engagement, and ATS management, alongside job posting and compliance tasks.

Support a federal program by tracking and producing deliverables, coordinating stakeholders, facilitating meetings, drafting SOPs and executive briefings, analyzing processes, and improving workflows and documentation across shared systems.

The Technical Program Analyst will develop and automate applications using Microsoft Power Platform, focusing on ETL workflows and stakeholder collaboration for technical solutions.

Support federal privacy compliance by preparing and reviewing PTAs, PIAs, SORNs and related artifacts; document PII handling and data flows; assess privacy risks and mitigation; translate technical details into compliance documentation; maintain trackers and assessment records while handling sensitive information confidentially.

Support CBP asset management by documenting processes, analyzing operational data, identifying gaps, and translating stakeholder needs into requirements. Develop reports, dashboards, briefings, and recommendations; support automation, data quality, governance, and project coordination.