Jobs at Teamified

Handles customer enquiries through phone, email, and chat; accurately processes orders, quotes, pricing, backorders, and amendments in NetSuite. Resolves delivery, invoicing, damaged goods, returns, credits, and claims issues while coordinating with sales, warehouse, and freight teams. Maintains customer records, meets service and accuracy KPIs, documents interactions, and supports team knowledge sharing and process improvements.

Own the end-to-end engineering function for an AI-powered mental health coaching product. Responsibilities include developing the LLM-based AI Coach, backend services, mobile and web applications, subscriptions, cloud infrastructure, CI/CD, monitoring, security, privacy, and safety systems. The engineer will independently set technical direction, ship frequent releases, build automated evaluation harnesses, and communicate decisions clearly to a nontechnical founder and clinical team.

Own the product’s engineering end to end as the sole initial engineer. Build and operate the AI coaching system, including prompting, conversation state, retrieval, model evaluation, moderation, and crisis safety mechanisms. Develop the Python backend, React Native mobile apps, React website, subscriptions, infrastructure, CI/CD, monitoring, and releases. Translate technical decisions for a nontechnical founder and clinical team while maintaining strong privacy, security, product quality, and responsible AI practices.

Own the product engineering function for an AI-powered mental health coaching platform. Responsibilities include developing the LLM-based AI Coach, backend systems, React Native mobile apps, React web application, subscriptions, AWS infrastructure, CI/CD, monitoring, security, and release operations. The role requires independently planning and shipping product improvements, building AI evaluation and safety systems, and communicating technical decisions clearly to non-technical founders and clinical stakeholders.

Own product discovery and delivery across web and mobile platforms. Work directly with customers to identify pain points, translate individual requests into scalable solutions, address compliance needs, maintain platform consistency, and prioritize initiatives using evidence. Collaborate with Engineering, UX, Solutions Consulting, and Support while managing product briefs, gap analyses, stakeholder communication, and feature success measurement.

Manage end-to-end recruitment for multiple vacancies, including sourcing, screening, competency-based interviewing, candidate assessment, client presentations, interview coordination, offer negotiation, and placement support. Build relationships with candidates, clients, and hiring managers while maintaining ATS records, tracking recruitment metrics, meeting timelines, and providing market feedback. The role supports international and offshore recruitment across multiple functions.

Provides Level 2 technical support for escalated client issues across Microsoft 365, Active Directory, Hosted Exchange, Windows, and networking environments. Administers user accounts, security policies, email, access controls, MFA, and conditional access. Manages tickets, documents resolutions, communicates with clients, supports basic incident response, and escalates complex issues to Level 3 engineers.

Principal Software Engineer responsible for hands-on architecture and technical direction across PHP/Laravel, Next.js, and AWS/GCP infrastructure. The role designs scalable event-driven systems, leads cross-team initiatives, improves testing, CI/CD, and observability, evaluates AI technologies, and mentors engineers. This senior individual contributor influences technical standards, roadmap decisions, and long-term platform evolution without direct people management.

Own day-to-day finance operations including accounts payable, receivable, reconciliations, payroll administration, compliance preparation, cash-flow forecasting, and month-end close. Reconcile simPRO and Xero data, analyze job-level margins, recover revenue leakage, produce management reporting, support budgeting and financial modeling, and provide commercial insights to business leaders. Maintain finance controls, documentation, dashboards, supplier records, and payroll data while working remotely with Australian businesses.

Lead end-to-end product design for a global volunteer engagement SaaS platform, from discovery and research through high-fidelity design and delivery. Conduct user research and usability testing, create journey maps and prototypes, improve accessibility and usability, contribute to design systems, analyze product performance, and collaborate with product managers, engineers, and stakeholders on strategy and delivery.

Design and deliver scalable full-stack SaaS features using Laravel, PHP, React, Next.js, and AWS. Build APIs, integrations, reusable components, tests, and CI/CD improvements while contributing to architecture, performance, accessibility, localization, and compliance. Collaborate with QA, Product, and Design; mentor peers; influence engineering standards; and support the platform’s transition toward event-driven architecture and domain-driven development.

Own the technical relationship for strategic SaaS accounts from post-sale through renewal. Conduct platform audits, health checks, configuration reviews, and solution design; diagnose complex issues; manage escalations; and recommend integrations and workflow improvements. Develop technical success plans, drive adoption, retention, expansion, and advocacy, while presenting business value to executive stakeholders and collaborating with Engineering, Product, and Customer Success teams.

Own technical relationships for strategic SaaS accounts from post-sale through renewal. Conduct platform audits, health checks, configuration reviews, and solution design; diagnose complex issues; manage escalations; and recommend integrations and workflow improvements. Partner with Engineering, Product, and Customer Success, identify expansion opportunities, deliver executive-level training and guidance, and advocate for customers through feedback, references, and case studies.

Own technical relationships for strategic SaaS accounts from post-sale through renewal. Conduct platform audits, health checks, configuration reviews, and solution design; diagnose complex issues; manage escalations; recommend integrations and workflow improvements; support adoption, retention, expansion, and customer advocacy. Partner with Engineering, Product, and Customer Success while advising executive stakeholders and delivering technical training and best-practice guidance.

Manage accounts payable and receivable, reconciliations, payroll, month-end journals, reporting, GST and BAS processes. Review junior staff work, provide coaching, support administrative finance tasks, resolve accounting queries, and maintain accurate records and deadlines in a fully remote environment serving Australian businesses.

Owns the technical relationship for strategic SaaS accounts from post-sale through renewal. Responsibilities include platform audits, health checks, technical success plans, troubleshooting, configuration and workflow solutions, escalation management, stakeholder engagement, executive reviews, training, adoption, expansion opportunities, and customer advocacy. The role partners with Customer Success, Product, and Engineering teams while translating technical challenges into business value.

The Project Coordinator will support Project Managers in managing schedules, documentation, supplier orders, and site communications for fitout projects across retail, hospitality, and commercial sectors, ensuring timely completion and client satisfaction.

Design, build, and maintain scalable .NET Core backend microservices to support real-time collaboration. Own full development lifecycle, collaborate with frontend and product teams, ensure security, performance, and DevOps practices, and troubleshoot production issues.

Manage and maintain the Salesforce platform: configure/customize objects, users, roles and permissions; build workflows, validation rules, Flows and automations; create reports and dashboards; gather stakeholder requirements; provide end-user training and support; keep platform aligned with best practices.