Jobs at Taxfix

Provide empathetic customer and accountant-partner support through chat, email, and phone. Troubleshoot issues, guide onboarding, conduct sales follow-ups, document product feedback, create help-center content, collaborate with Product and Engineering, and support operational reporting during seasonal peaks. Develop expertise in UK tax processes while meeting service, satisfaction, and response-time targets.

Operate and improve Taxfix’s enterprise cloud infrastructure, identity management, networks, devices, applications, and security controls. Lead Okta and enterprise identity governance, integrate and configure new systems, maintain backups and compliance, develop automation, provide third-level application support, and tune application performance. Collaborate with SRE, platform engineering, and application owners on risk management, incident resolution, enterprise architecture, and infrastructure improvements.

Build and operate an AI-first marketing automation layer: design agentic operating models, embed with marketing teams to find and automate bottlenecks, develop multi-agent harnesses, integrate APIs and data pipelines, deploy and maintain solutions, and scale reusable tools and playbooks while upskilling marketers.

The Director of Operational Finance will optimize financial operations, drive compliance, lead a finance team, manage projects, and enhance AI adoption.

Lead product vision and roadmap for Taxfix's self-filing consumer product in Germany. Drive AI-native product development, experimentation (A/B, bandits), two-brand strategy, multi-team delivery, and expansion into year-round financial services while partnering with Commercial leadership and ensuring delivery transparency.

Lead and own the company topline revenue model, redesign it for scalability and auditability, build subscription economics (cohorts, retention, churn, LTV) into planning, run scenario and what-if analyses, align KPIs, deliver board/investor reporting, support pricing/ROI decisions, mentor junior analysts, and automate planning/reporting workflows.

Lead development and delivery of AI-augmented People applications and integrations using no-code/low-code and engineering collaboration. Define roadmap, prioritize stakeholder needs, build integrations (HiBob, Ashby, Peakon, Postgres), ensure data integrity and security, run change management and enablement, and iterate on AI-human collaboration patterns to improve hiring, workforce planning, performance, and org design.

Lead the multi-year transformation of Taxfix's finance systems: design target architecture, drive ERP/billing/treasury implementations, embed AI and automation, ensure controls and audit readiness, oversee integrations and month-end processes, and lead a cross-functional team to deliver resilient, scalable financial infrastructure.

Transform data into marketing strategies, applying advanced analytics and AI to influence customer lifetime value, acquisition costs, and revenue. Collaborate with teams to ensure data quality and model accuracy, and communicate insights to stakeholders for data-driven decisions.

Lead and deliver strategic CFO and G&A initiatives end-to-end; run OKR and meeting rhythms; own G&A communications and processes; design and build AI-powered workflows and lightweight prototypes to accelerate decision-making and reporting.

Operate and architect enterprise cloud and infrastructure services; lead identity management (Okta); integrate and secure systems; manage networking, device management, backups, observability, and performance tuning; build automations and provide third-level support and incident collaboration with SRE and platform teams.

Build and automate multi-market content systems, run CRO/ASO experiments (A/B, multivariate, multi-armed bandits), design templates and translation pipelines, implement structured data and AI-powered workflows, maintain tooling and dashboards, and ensure quality across DE/EN/ES markets.

Build and scale multi-market content systems: design and run CRO/ASO experiments (including multi-armed bandits), automate structured content pipelines and translations with no-code and AI tools, create cross-market templates, maintain tooling and dashboards, and ensure content quality and seamless agency handoffs across DE/EN/ES markets.