Teams at Tata Teleservices Limited

Manages a portfolio of business telecom customers to reduce churn, renew data circuits, increase revenue, and improve satisfaction. The role develops customer relationships, identifies upselling and revenue enhancement opportunities, analyzes complaints, coordinates retention initiatives, and collaborates with sales, technology, service assurance, collections, and customer care teams.

Sell SaaS and other ICT solutions to business customers, helping organizations adopt connectivity, cloud, security, collaboration, IoT, and digital marketing services offered by Tata Tele Business Services.

Leads an Enterprise Voice TAC team handling L3 escalations across SIP, PRI, IMS, and NGN platforms. Performs protocol and log analysis, resolves major incidents, drives root-cause analysis, coordinates with Nokia, UTStar, ZTE, engineering, and field teams, and ensures SLA compliance. Mentors TAC engineers, maintains troubleshooting documentation, leads knowledge-sharing sessions, and supports customer complaint resolution through 24x7 on-call coverage.