Jobs at Tapcheck

Sources passive candidates, builds diverse talent pipelines, screens resumes and applications, conducts initial phone screens, maintains candidate records in Ashby, and supports candidate communication and interview scheduling. Partners with the Director of Talent Acquisition to define sourcing criteria and role requirements across multiple open positions.

Designs and manages automated, segmented customer lifecycle programs across email, in-app, and in-product channels. Owns customer messaging, positioning, playbooks, experimentation, segmentation, and KPI reporting for SMB and long-tail accounts. Partners with Product Marketing, Product, RevOps, Customer Success, and Support to improve onboarding, adoption, retention, renewal readiness, and advocacy while reducing churn and support contacts.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own and execute payment and money-movement products across ACH, bank rails, cards, payouts, repayments, orchestration, settlement, reconciliation, and risk. Translate ambiguous financial requirements into engineering-ready specifications, partner closely with Engineering and cross-functional teams, analyze transaction and operational metrics, and drive implementation, launch readiness, and iteration. The role requires deep technical fluency in payment lifecycles, retries, failures, reconciliation, processor integrations, and risk controls.

Drive new business for an on-demand pay solution by prospecting, demonstrating product value, negotiating and closing deals, and collaborating with marketing, product, and customer success to ensure client satisfaction and retention.

Lead full-cycle recruiting across engineering, product, operations, sales, and corporate functions. Manage high-volume requisitions, build proactive sourcing strategies, drive fast high-quality candidate experiences, negotiate complex offers, maintain ATS pipeline discipline and hiring metrics, and continuously improve recruiting processes using data and AI tools.

The Senior Account Manager drives customer retention and revenue growth for assigned accounts, leading negotiations and managing relationships with executives while collaborating with teams to enhance customer outcomes.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.

Lead revenue enablement across BDRs, AEs, CSMs/AMs, and Channel AEs. Build onboarding, certification, playbooks, and recurring training; conduct Gong call reviews to create coaching plans; partner with Product Marketing, Sales, and Marketing; operate day-to-day in Gong and Salesforce and recommend future AI/sales tools.

Lead end-to-end money movement and payments platform work—bank rails, payroll card program, payouts, routing, and reconciliation. Build reusable payment services with clear APIs and SLAs, write detailed requirements, work embedded with engineering, run experiments and staged rollouts, own production incidents, and coordinate Finance, Legal, Payment Ops, and external partners to deliver resilient, auditable, scaled payment systems.

Own Tapcheck's public reputation across app stores, review sites, and social channels: monitor and respond to feedback, perform root-cause analysis, set response frameworks and SLAs, escalate risks, run review-generation campaigns, report sentiment metrics, and partner cross-functionally to drive systemic product and operational improvements.

Own month-end close, balance sheet reconciliations, and revenue accounting for earned-wage and payroll products. Reconcile high-volume cash and settlement activity, prepare audit-ready documentation, improve controls and processes (Workday/ERP/FloQast), partner cross-functionally to validate transaction flows, and support revenue recognition and billing-to-revenue reconciliations.

Lead and build Tapcheck's accounting function: own the general ledger, monthly/quarterly/annual close, revenue accounting, tax, and external audit. Design internal controls and documentation for audit readiness and future SOX, optimize accounting systems (ERP, close stack), eliminate manual workarounds, and develop a high-performing accounting team. Partner with finance and product teams to ensure transaction capture and financial reporting meet lender, investor, and board needs.

The Payment Operations Associate responds to client inquiries, manages financial transactions, ensures compliance, and assists in improving operational processes.