Jobs at Tapcheck

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Conduct outbound prospecting through phone, email, and LinkedIn; research and personalize outreach to HR, payroll, operations, and finance leaders; qualify leads; schedule discovery meetings for Account Executives; maintain accurate CRM records; handle initial objections; meet activity and meeting targets; and apply coaching to improve sales performance.

Owns Tapcheck’s inbound performance marketing program, with paid search as the primary pipeline channel and LinkedIn and website CRO as secondary focuses. The role manages strategy and hands-on execution, optimizes campaigns, landing pages, bids, budgets, and targeting, and connects channel performance to qualified pipeline and revenue. Responsibilities include tracking, attribution, Salesforce reporting, bi-weekly performance reporting, funnel optimization, and collaboration with Demand Generation and RevOps.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

The Director of Partnerships leads Tapcheck’s partner ecosystem, managing partner managers, revenue forecasting, business reviews, partner growth, and new platform partnership development. The role owns sourcing through launch, partner enablement, co-selling, commercial structures, and measurable channel performance. It collaborates closely with Sales, Marketing, Enablement, Product, and RevOps while developing partnerships across payroll, HRIS, HCM, WFM, and ERP ecosystems.

Lead end-to-end money movement and payments platform work—bank rails, payroll card program, payouts, routing, and reconciliation. Build reusable payment services with clear APIs and SLAs, write detailed requirements, work embedded with engineering, run experiments and staged rollouts, own production incidents, and coordinate Finance, Legal, Payment Ops, and external partners to deliver resilient, auditable, scaled payment systems.

Own month-end close, balance sheet reconciliations, and revenue accounting for earned-wage and payroll products. Reconcile high-volume cash and settlement activity, prepare audit-ready documentation, improve controls and processes (Workday/ERP/FloQast), partner cross-functionally to validate transaction flows, and support revenue recognition and billing-to-revenue reconciliations.

Lead and build Tapcheck's accounting function: own the general ledger, monthly/quarterly/annual close, revenue accounting, tax, and external audit. Design internal controls and documentation for audit readiness and future SOX, optimize accounting systems (ERP, close stack), eliminate manual workarounds, and develop a high-performing accounting team. Partner with finance and product teams to ensure transaction capture and financial reporting meet lender, investor, and board needs.