Teams at Tandem Bank

Manage late-arrears cases across mortgage, motor finance, and unsecured lending. Responsibilities include customer contact, arrears collection, income and expenditure assessments, forbearance decisions, repossession and enforcement activity, complaint handling, vulnerability identification, regulatory correspondence, and compliance with FCA, MCOB, CONC, CCA, and GDPR requirements.

Manage late-arrears accounts across mortgage, motor finance, and unsecured lending. Contact customers, assess income and expenditure, negotiate repayment and forbearance options, manage repossession and enforcement cases, identify vulnerability and complaints, issue regulatory correspondence, and ensure compliance with FCA, CCA, GDPR, and customer-treatment requirements.

Manage late-arrears accounts across mortgages, motor finance, and unsecured loans. Contact customers, assess income and expenditure, negotiate repayment and forbearance arrangements, manage repossessions and enforcement cases, and support customers experiencing financial difficulty or vulnerability. Ensure compliant documentation, complaint handling, fair customer outcomes, and adherence to FCA MCOB, CONC, CCA, GDPR, and internal procedures.