Teams at Tandem Bank

The Arrears Executive is responsible for managing customer inquiries related to mortgage and loan arrears, ensuring compliance with regulatory requirements, and providing exceptional customer service to those in financial difficulty.

Manage inbound and outbound customer contact for mortgage and loan arrears, ensure regulatory correspondence, assess affordability, negotiate repayment/forbearance options, handle vulnerable customers and complaints, maintain compliance with FCA rules and company standards, and contribute to process improvements.

Manage relationships with used car dealers and brokers, attend meetings, negotiate finance terms, and meet sales targets.