Jobs at Talkspace

Provides empathetic client support through phone, chat, and email, resolving benefits, billing, refunds, clinical complaints, and service issues. Investigates escalated inquiries, educates clients on self-service resources, identifies support trends, and recommends process improvements. Contributes to knowledge-base updates, onboarding, coaching, and team collaboration while meeting productivity and quality benchmarks.

Source, screen, and recruit licensed mental health professionals. Coordinate interviews, verify clinical licensure, manage candidate communications, maintain talent pipelines, track recruiting metrics, and support outreach campaigns and process improvements. The role partners with clinical hiring teams and represents Talkspace throughout the candidate experience, from initial outreach through onboarding.

Designs, delivers, and maintains onboarding, role-specific, systems, certification, and upskilling programs for Client and Provider Support. Creates eLearning and instructor-led materials, facilitates training, administers LMS assignments and completion tracking, evaluates effectiveness using performance data, and improves curricula. Partners with leadership and subject matter experts to address skill gaps, support process changes, and communicate training outcomes.

Generate and develop qualified sales leads for Talkspace’s AI-powered product through inbound and outbound strategies. Conduct personalized email, phone, and social outreach; research prospect needs; coordinate discovery meetings with sales representatives; and consistently exceed sales targets and quotas. The role requires CRM and outbound sales tool proficiency, strong interpersonal skills, initiative, adaptability, and interest in mental health and emerging AI technology.

Oversee 1099 and W2 provider onboarding workflows, maintain provider accounts, document requirements, support clinical onboarding initiatives, and report on enrollment trends. Identify process improvements, bugs, product gaps, and operational bottlenecks while coordinating with stakeholders to resolve issues and streamline onboarding through Fountain and Talkspace platforms.

Develop and grow strategic relationships with benefits consulting firms to drive awareness, referrals, pipeline, and revenue for Talkspace solutions. Educate consultants, support sales opportunities and RFPs, coordinate partner engagements, assist with contract management, and collaborate cross-functionally with Sales, Marketing, Product, Legal, Finance, and Implementation. Track partner activity and performance in Salesforce while identifying market trends and growth opportunities.

Leads and develops client support representatives, monitors performance and quality metrics, manages staffing and CRM queues, conducts coaching and reviews, supports hiring and payroll, improves SOPs and service processes, resolves escalated customer issues, and collaborates with training, quality, content, and other departments.

Develop demand forecasts, capacity and staffing plans, gap analyses, and what-if scenarios. Build recurring and ad hoc reports using Looker and spreadsheets, monitor real-time performance, investigate variances, and provide actionable recommendations to business leaders and operations stakeholders.

Analyze product, provider network, user engagement, and platform performance data using SQL and Python. Build dashboards, reports, data models, and automated quality reporting with Looker, dbt, and related tools. Partner with technical and business stakeholders to translate quantitative and qualitative insights into actionable product, operational, and strategic recommendations. Support data warehouse architecture, ETL/ELT processes, and senior leadership decision-making.

The Senior Data Engineer will design and develop scalable data architectures, manage ETL processes, optimize databases, and implement MLOps pipelines, promoting data-driven decision-making across the organization.

Develops consultant and broker channel relationships through targeted outreach, research, networking, and social selling. Generates and nurtures qualified opportunities, coordinates introductions and discovery meetings, maintains CRM records, builds channel pipeline, reports market insights, and collaborates with sales, marketing, and partnerships teams to advance growth objectives.

Design, build, and scale full-stack web applications and backend services using React and Node.js. Produce production-ready features, own end-to-end delivery, review code, mentor junior engineers, document technical decisions, and ensure quality via testing and QA processes.

The Senior AI Engineer will design and build autonomous AI agents for mental health applications, focusing on LLM integration and reinforcement learning techniques for user interactions.