Teams at Talkspace

Provides empathetic client support through phone, chat, and email, resolving benefits, billing, refunds, clinical complaints, and service issues. Investigates escalated inquiries, educates clients on self-service resources, identifies support trends, and recommends process improvements. Contributes to knowledge-base updates, onboarding, coaching, and team collaboration while meeting productivity and quality benchmarks.

Source, screen, and recruit licensed mental health professionals. Coordinate interviews, verify clinical licensure, manage candidate communications, maintain talent pipelines, track recruiting metrics, and support outreach campaigns and process improvements. The role partners with clinical hiring teams and represents Talkspace throughout the candidate experience, from initial outreach through onboarding.

Designs, delivers, and maintains onboarding, role-specific, systems, certification, and upskilling programs for Client and Provider Support. Creates eLearning and instructor-led materials, facilitates training, administers LMS assignments and completion tracking, evaluates effectiveness using performance data, and improves curricula. Partners with leadership and subject matter experts to address skill gaps, support process changes, and communicate training outcomes.