Job Summary:
- At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
- Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.
Duties and Responsibilities:
- Work independently as well as in small teams to develop the best product on the market
- Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth
- Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)
- Solve challenging technical problems and put your skills to the test every day
- Develop and maintain microservices and APIs
- Engage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the requirements
- Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code
- Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively
- Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security
Qualifications:
- BS/MS Degree in Computer Science, Applied Math, or an Engineering area
- 3+ years of experience in Software Development, especially in cloud-based applications
- Strong experience with the design and development of web applications
- Strong object-oriented programming skills and experience with cloud databases
- Proficiency with Kotlin, Java, and Spring Boot
- Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
- Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
- Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
- Experience scaling global web applications
- Advocate for automated testing, continuous integration
- Experience working with CI/CD pipelines and Product development
- Passion for producing clean, standards-compliant, secure code
- Be fearless about learning new technologies and technical approaches to application development
- Good written and spoken English
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Skills Required
- BS/MS Degree in Computer Science, Applied Math, or Engineering
- 3+ years of experience in Software Development, preferably in cloud-based applications
- Strong experience with the design and development of web applications
- Strong object-oriented programming skills and experience with cloud databases
- Proficient in Kotlin, Java, and Spring Boot
- Experience with microservices architecture, APIs, message brokers such as Kafka or RabbitMQ
- Good written and spoken English
Talkdesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Talkdesk and has not been reviewed or approved by Talkdesk.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO, paid sick days, and dedicated volunteer time available. Vacation allowances of at least three weeks and an 'unlimited time off' approach are offered, provided work responsibilities are met.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision for employees and dependents, alongside disability and life insurance. Coverage depth is highlighted as a core strength within the package.
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Flexible Benefits — Flexibility is emphasized through a remote-work program and work-from-home options. Compensation elements and perks such as commuter benefits and fitness stipends provide configurable support for different needs.
Talkdesk Insights
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
