Teams at Talkdesk

Leads enterprise-wide People transformation by designing an integrated operating model across People Operations, Programs, PMO, and Total Rewards. Owns process redesign, AI and automation adoption, workforce planning, governance, systems, data, service delivery, and execution discipline. Builds a scalable global People function, reduces transactional work, improves employee experience, and aligns investments and capacity with business priorities.

Lead end-to-end recruitment for GTM and G&A teams across EMEA in a four-month UK contract. Responsibilities include sourcing, screening, stakeholder management, offer negotiation, candidate experience, ATS administration, interview coordination, UK employment compliance, and market insights. The recruiter will partner with senior leadership and hiring managers to fill commercial and corporate roles in a fast-paced technology environment.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.