Teams at Talkdesk

Design and implement complex software solutions for clients, leading discovery and scoping sessions, creating statements of work, and translating business requirements into technical solutions. Partner with sales, product, implementation, and engineering teams to address gaps, prioritize roadmap features, improve methodologies, and deliver enterprise IT projects. Provide technical guidance and communicate effectively with stakeholders across technical skill levels.

Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.

Leads enterprise-wide People transformation by designing an integrated operating model across People Operations, Programs, PMO, and Total Rewards. Owns process redesign, AI and automation adoption, workforce planning, governance, systems, data, service delivery, and execution discipline. Builds a scalable global People function, reduces transactional work, improves employee experience, and aligns investments and capacity with business priorities.