Teams at Talkdesk

Lead enterprise deployments of Talkdesk’s Agentic AI platform by architecting, building, testing, and deploying production AI agent solutions. Own technical execution, integrations, security, scalability, risk mitigation, and customer outcomes. Advise customer technical leaders, influence product and engineering roadmaps, develop reusable tooling, and mentor junior engineers. The role requires strong software engineering, AI architecture, systems integration, prompt engineering, and client-facing project leadership experience.

Drive new business development and revenue growth within large financial services enterprises. Manage complex, end-to-end SaaS sales cycles, build executive and strategic alliance relationships, develop account and territory plans, forecast accurately, negotiate contracts, and consistently achieve quota. The role requires consultative, value-based selling to senior decision-makers, collaboration with internal teams, and frequent travel.

Serve as the senior technical partner for complex enterprise customers, leading onboarding, platform optimization, deployments, adoption, and technical roadmaps. Manage customer relationships, executive reviews, risks, escalations, and cross-functional initiatives while connecting product usage to business outcomes, renewals, and expansion. Translate technical requirements for diverse stakeholders, support sales cycles, analyze customer data, and promote change management, best practices, and long-term customer success.