Jobs at TailorMed

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Leads a frontline team by managing queues, staffing coverage, productivity, quality, and daily performance. Provides real-time coaching, handles initial client and call escalations, identifies workflow blockers and trends, and communicates product feedback to operations, customer success, and development teams.

Lead product execution across defined product areas while managing and developing a distributed team of Product Managers in Israel and New York City. Translate strategy into actionable plans, establish product management standards, partner with Engineering, Design, and customer-facing teams, and drive roadmap delivery and business outcomes. Own hiring, coaching, performance management, stakeholder alignment, and continuous improvement across product operations.

Design and implement scalable web solutions using a modern stack (Node.js, React) and AWS. Use AI-assisted development tools, perform code reviews, and collaborate across teams. Learn healthcare domain specifics (insurances, patient support programs) to build systems that improve patient access and affordability.

Design and build production-grade multi-agent systems that reason, plan, and execute actions using LLMs and agent frameworks; integrate tools, APIs, and healthcare systems; create orchestration, prompting, evaluation frameworks, and guardrails; scale agent execution on cloud infrastructure.

Manage a portfolio of enterprise healthcare accounts and build new business in digital health and patient affordability. Own full sales cycle from prospecting to close, negotiate contracts, develop business plans to meet quotas, build client relationships, support post-sale success, and collaborate with internal stakeholders. Travel 30–50%.

Own top-of-funnel sourcing for US hires (sales, customer success, operations, marketing). Build targeted sourcing strategies, engage passive candidates, maintain ATS pipeline, partner with recruiters and hiring managers, contribute to employer branding, track outreach and pipeline metrics, and iterate sourcing approaches based on data.