Teams at TailorMed

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Leads a frontline team by managing queues, staffing coverage, productivity, quality, and daily performance. Provides real-time coaching, handles initial client and call escalations, identifies workflow blockers and trends, and communicates product feedback to operations, customer success, and development teams.

Lead product execution across defined product areas while managing and developing a distributed team of Product Managers in Israel and New York City. Translate strategy into actionable plans, establish product management standards, partner with Engineering, Design, and customer-facing teams, and drive roadmap delivery and business outcomes. Own hiring, coaching, performance management, stakeholder alignment, and continuous improvement across product operations.