Jobs at Sysmex America, Inc.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Supports three senior executives with scheduling, communications, correspondence, presentations, meetings, filing, policy documentation, expense reconciliation, errands, event support, and confidential business and personal matters. Maintains electronic and hard-copy records, assists visitors, collaborates with other executive assistants, and provides backup support to executives. Requires advanced Microsoft Office proficiency, strong communication and proofreading skills, discretion, organization, and at least five years of executive administrative experience.

Leads enterprise SAP strategy, roadmap, operations, modernization, governance, security, compliance, budgeting, vendor management, and service delivery. Oversees ECC and S/4HANA environments, integrations, risk management, audit readiness, and continuous improvement. Builds and develops the SAP organization while partnering with executives, business leaders, affiliates, and external providers to deliver scalable solutions aligned with enterprise goals.

Leads clinical strategy and execution for new and modified IVD products, including preclinical and clinical evaluation plans, study protocols, regulatory documentation, final reports, and FDA submissions. Oversees clinical laboratory operations and serves as Principal Investigator for IRB-approved studies. Manages project milestones, clinical documentation, investigators, research sites, budgets, contracts, and external institutional relationships while mentoring staff and ensuring compliance with FDA, CLSI, GCP, and GLP requirements.

Manages hemostasis sales across a multi-state territory, selling reagents, digital solutions, and diagnostic hardware. Responsibilities include territory planning, prospecting, complex negotiations, account management, clinical and financial presentations, CRM administration, competitive positioning, and cross-functional collaboration. The role requires frequent customer engagement, approximately 70% travel, technical knowledge of laboratory diagnostics, and the ability to close complex healthcare sales opportunities.

Implements Sysmex diagnostic instruments, middleware, reagents, and workflows at customer laboratories. Manages integration from planning through go-live, including parameterization, rules testing, validation support, troubleshooting, and customer training. Provides pre- and post-sale technical support, demonstrations, workshops, and evaluations while supporting customer satisfaction and retention. Requires extensive travel, strong hematology knowledge, laboratory and IT experience, and the ability to resolve complex instrument, workflow, and middleware issues.

Serves as a strategic HR partner to business leaders, advising on workforce planning, employee relations, performance management, talent, compensation, engagement, compliance, organizational effectiveness, and change initiatives. Uses workforce data and business insight to identify trends, resolve complex employee matters, guide leaders, and align HR programs with business objectives across the United States, Canada, and Latin America.

Leads hemostasis sales across a territory, selling reagents, digital solutions, and hardware to healthcare and laboratory customers. Develops territory plans, manages the full sales cycle, presents clinical, operational, and financial value propositions, and coordinates with account management, technical service, marketing, and consulting teams. Maintains CRM data, develops competitive strategies, manages executive relationships, and drives opportunity growth through frequent field engagement. The role requires 70% travel and strong hemostasis or laboratory knowledge.

Sell diagnostic equipment and services to large, complex integrated health networks and hospital systems. Manage the full sales journey, develop account business plans, identify decision-makers, coordinate internal teams, negotiate within contract parameters, and achieve annual sales objectives. The role requires strong technical knowledge of capital sales, hematology, laboratory workflow, and automation instrumentation, along with sophisticated relationship management, presentation, analysis, and project management skills. Travel is approximately 50%.

Leads Sysmex America’s talent and organizational development portfolio, including leadership development, succession planning, talent reviews, career development, mentoring, onboarding, and team effectiveness. Translates business priorities and workforce insights into scalable programs, governance, tools, and measurable outcomes. Advises senior leaders and HR partners, facilitates workshops, manages vendors and budgets, oversees talent technology requirements, and drives continuous improvement across a global, matrixed organization.

Implements Sysmex diagnostic instruments, middleware, reagents, and workflows at customer laboratories. Provides technical integration, parameterization, rules development, troubleshooting, validation support, training, and pre- and post-sale customer support. Manages implementation timelines, customer relationships, territory activities, technical presentations, and product improvement feedback. Requires strong hematology, laboratory, IT, communication, presentation, and problem-solving expertise, along with extensive travel.

Leads the scientific strategy for hemostasis and coagulation diagnostics, translating clinical evidence into portfolio, commercialization, education, and stakeholder-engagement priorities. Builds relationships with clinical experts and professional associations, guides evidence generation and global study design, supports scientific publications and training, and advises commercial teams on marketing, launches, and clinical utility. Requires deep diagnostic-industry, medical or scientific affairs experience, strong communication and executive influence, and knowledge of FDA, clinical trial, CLIA, and CAP environments.

Implements Sysmex diagnostic instruments, middleware, and reagents at clinical laboratory customer sites. Manages integration, validation, parameterization, rules development, troubleshooting, training, and workflow optimization. Provides pre- and post-sale technical support, customer presentations, demonstrations, workshops, and technical consultation. Maintains customer satisfaction, communicates product issues, supports sales objectives, and manages territory activities. Requires extensive travel and strong laboratory, IT, hematology, communication, and problem-solving expertise.

Manages U.S. and Canada benefit plans, compliance, enrollment, HRIS operations, payroll backup, reporting, system testing, integrations, troubleshooting, and vendor coordination. Leads benefits communications, escalated claims support, HRIS data accuracy, and collaboration with IT and Payroll. Advises management on HRIS and benefits policies while developing a local team and overseeing related projects.

Direct clinical strategy and execution for new and modified IVD products, including preclinical and clinical evaluation plans, study protocols, documentation, regulatory submissions, and final reports. Oversee the Sysmex clinical laboratory and serve as Principal Investigator for IRB-approved studies. Manage project milestones, investigators, sites, contracts, budgets, regulatory compliance, clinical data, and staff development while maintaining external institutional relationships.