Teams at Sylogist, Ltd.

Manage multiple ERP software implementation projects end-to-end for municipal customers. Drive planning, scheduling, risk mitigation, change control, stakeholder communication, resource allocation, and customer acceptance while reporting status, budget, and issues to leadership.

Manage multiple ERP software implementation projects end-to-end for municipal customers. Provide project planning, status reporting, risk and change management, stakeholder communication, resource allocation, and customer acceptance. Coordinate internal teams, monitor budgets/schedules, and optimize consultant utilization while ensuring timely time and expense approvals.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.