Teams at Sylogist, Ltd.

Lead and coach a multi-product software support organization, manage escalations and SLAs, perform hands-on troubleshooting for ERP/accounting issues, improve support processes and metrics, and collaborate with Product, Development, and Customer Success to resolve customer issues and drive operational improvements.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.