Teams at Switch2 Energy

Support design, analysis and delivery of low-carbon heat network consultancy projects. Perform technical modelling, produce draft technical reports and design outputs, assist with site surveys, maintain models and tools, liaise with clients, manage funding application elements, and ensure high-quality deliverables under senior engineer guidance.

Handle customer enquiries across phone, email, webchat and social media; resolve issues end-to-end, log and escalate complaints, schedule appointments, support account queries, promote digital self-serve tools, meet KPIs, provide operational support, and offer feedback to improve customer experience.

Provide multi-channel customer support (phone, email, webchat, WhatsApp, social media), own and resolve enquiries end-to-end, assist with billing/accounts and appointments, log and escalate complaints, use CRM/telephony and internal systems, meet KPIs, promote digital self-serve tools, and contribute to continuous improvement.