The Role
Manage B2B credit portfolios, reduce aged debt, improve debtor days and cash flow, resolve account queries, negotiate payment settlements, assess credit risk, and maintain customer relationships. Produce financial reports and dashboards using Excel, identify collection trends, and support process improvement through automation and AI-enabled tools. Collaborate with sales, projects, and contracts teams to ensure invoice accuracy and contractual compliance.
Summary Generated by Built In
Credit Controller
This is an exciting opportunity at a time of significant change within the energy sector.
As a credit controller reporting into the credit manager, you will be part of the credit team involved in managing a portfolio of client relationships with a primary focus of reducing aged debt, improving debtor days and cashflow.
What will you do?
- Maintaining positive relationships with internal & external customers while effectively mitigating credit risks and ensuring timely collections
- Produce and analyse regular credit performance reports, identifying trends, risks and opportunities to improve debtor days, cash collection performance and aged debt recovery.
- Achieving monthly targets focusing on debtor day & cashflow improvement & aged debt reduction
- Investigate, resolve & collect historical aged debt + identify accounts requiring further action (3rd party DCAs / solicitors)
- Identify opportunities to improve credit control processes through automation, AI tools and data-driven decision making.
- Support continuous improvement initiatives to enhance productivity, reporting accuracy and customer outcomes.
- Leverage technology and AI-enabled solutions to streamline routine administrative activities and maximise collection effectiveness.
- Query discovery and resolution
- Managing more difficult accounts with a hands-on approach, achieving settlements and ongoing adherence to contractual terms by settling up negotiation processes to deal with disputes
- Working alongside the sales, projects and contracts teams to ensure invoice accuracy, meeting of contractual obligations and client reporting/relationships to maximise cash collection
Key competencies & experience
- Credit Control Experience: Proven experience in credit control (3+ years B2B), including debt collection, account reconciliation, credit risk assessment, and maintaining strong customer relationships to ensure timely payment of outstanding balances.
- Advanced Excel Skills: Demonstrable experience using Excel for credit control and financial analysis, including pivot tables, XLOOKUP/VLOOKUP, formulas, data validation, trend analysis and dashboard reporting. Ability to manipulate large datasets to identify collection opportunities, monitor aged debt performance and support strategic decision-making.
- Reporting & Analysis: Strong analytical and reporting skills with the ability to interpret large volumes of financial data, identify trends and root causes, and communicate clear recommendations to stakeholders. Experience producing management information (MI), performance dashboards and cash collection reporting.
- AI & Continuous Improvement: Experience using AI-powered tools, automation technologies or data-driven solutions to improve business processes. Ability to identify inefficiencies, recommend practical improvements and support the implementation of technology solutions that enhance credit control, reporting and operational performance.
- Ability to communicate persuasively, negotiate sustainable payment arrangements where required
- Ability to multi-task & prioritise daily tasks to meet deadlines
- Demonstrates a strong commitment to adhering to standardised collection processes, while proactively identifying and implementing opportunities to improve process effectiveness and operational efficiency.
- Confident, articulate and adept in obtaining and where necessary challenging information in order to progress and meet targets
Switch2 Energy is an equal opportunities employer.
Skills Required
- 3+ years of B2B credit control experience
- Experience with debt collection and aged debt recovery
- Experience with account reconciliation
- Experience with credit risk assessment
- Strong customer relationship management skills
- Advanced Microsoft Excel skills, including pivot tables, XLOOKUP or VLOOKUP, formulas, data validation, trend analysis, and dashboard reporting
- Ability to manipulate large datasets and identify collection opportunities
- Strong analytical and reporting skills
- Experience producing management information, performance dashboards, and cash collection reports
- Experience using AI-powered tools, automation technologies, or data-driven solutions
- Ability to identify inefficiencies and support technology implementation
- Ability to communicate persuasively and negotiate sustainable payment arrangements
- Ability to multitask and prioritize daily tasks to meet deadlines
- Commitment to standardized collection processes and process improvement
- Confidence obtaining and challenging information to meet targets
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The Company
What We Do
Switch2 is the UK’s most experienced and capable provider of end-to-end solutions for heat networks. We make a success of heat networks owned by local authorities, housing associations and private developers. We help to optimise energy efficiency, manage renewable energy, and focus on well-performing schemes, whilst minimising costs to the resident.
