Teams at Swimlane

Own the post-sale experience for enterprise customers by driving retention, expansion, adoption, and value realization. Manage customer health, satisfaction, renewals, and churn mitigation using usage data, health scores, and predictive insights. Build executive relationships, lead strategic reviews, coordinate cross-functional action plans, support product rollouts, escalate issues, and maintain customer records and success plans. Improve customer success processes through automation and AI-enabled workflows.

Build and maintain standardized container images and reliable, observable CI/CD pipelines for a cloud-native platform. Improve build performance, security, reproducibility, dependency management, caching, and supply-chain security. Integrate vulnerability scanning, reduce remediation time, document golden paths, and improve developer experience. The role partners across engineering and security teams, influences platform architecture and tooling, and enables teams to ship safely and efficiently.

Design, develop, test, and scale enterprise SaaS security automation systems enhanced by GenAI. Integrate LLMs, embeddings, vector databases, RAG pipelines, and AI-driven workflows for incident triage, natural-language interfaces, auto-remediation, and summarization. Build APIs and third-party integrations, convert AI/ML proofs of concept into production systems, improve MLOps and observability, establish engineering practices, mentor teams, and collaborate globally.