Jobs at SWEEP

Provide timely, high-quality support to B2B SaaS customers using Sweep’s climate and ESG platform. Investigate and resolve technical issues, escalations, and incidents; collaborate with Product, Engineering, Delivery, and Customer Success; create help-center content and workflows; communicate customer feedback; maintain case documentation; and improve support processes and satisfaction metrics.

Build Sweep’s North American presence by prospecting target accounts, developing strategic account plans, managing consultative sales cycles, and closing mid-market and enterprise opportunities. Lead multi-stakeholder negotiations, conduct product workshops, collaborate with marketing, SDR, sales engineering, and customer success teams, maintain Salesforce data, and provide market feedback to shape the US go-to-market strategy.

Own day-to-day IT helpdesk support and device logistics across the macOS ecosystem. Responsibilities include managing hardware onboarding and offboarding, preparing and shipping devices, maintaining inventory, coordinating repairs and returns, performing MDM enrollment, and documenting support procedures. The role is hands-on and operational, supporting internal users in a fast-paced, hybrid organization while maintaining service levels and improving support processes.

Provide hands-on IT support and device logistics for a six-month operational assignment. Responsibilities include clearing the helpdesk backlog, supporting macOS users, preparing and managing devices, onboarding and offboarding employees, maintaining inventory, coordinating repairs and returns, managing endpoints through MDM, and documenting repeatable procedures. The role is Paris-based and requires autonomous work, on-site hardware handling, and fluency in English and French.

Generate qualified sales opportunities for account executives in the US market by identifying target accounts, managing prospect data in Salesforce, conducting multichannel outbound prospecting, qualifying leads, booking meetings, and reporting campaign results. The role emphasizes cold calling, consultative messaging, accurate CRM documentation, collaboration with marketing, and continuous improvement using AI tools.

Lead customer onboarding and SaaS implementation projects for Sweep’s sustainability platform. Configure carbon accounting, ESG reporting, data models, workflows, integrations, and reporting logic; troubleshoot data and platform issues; facilitate workshops and training; coordinate stakeholders and partners; advise customers on sustainability methodologies and disclosure requirements; and support adoption through handover. The role also contributes reusable delivery practices, product feedback, enablement materials, and responsible use of AI in sustainability workflows.

Lead external messaging, positioning, and go-to-market launches. Create sales enablement assets, support demand-generation content, represent product externally, and partner with product, sales, and marketing to ensure consistent, effective product storytelling.

Own sweep.net as a product: set vision, strategy, and roadmap; drive traffic and conversion through CRO and SEO; build a rigorous experimentation program; own web tech stack, analytics instrumentation, security and accessibility; lead localization and cross-functional collaboration with marketing, design, and agencies to measure and grow business impact.