Teams at SWEEP

Provide timely, high-quality support to B2B SaaS customers using Sweep’s climate and ESG platform. Investigate and resolve technical issues, escalations, and incidents; collaborate with Product, Engineering, Delivery, and Customer Success; create help-center content and workflows; communicate customer feedback; maintain case documentation; and improve support processes and satisfaction metrics.

Build Sweep’s North American presence by prospecting target accounts, developing strategic account plans, managing consultative sales cycles, and closing mid-market and enterprise opportunities. Lead multi-stakeholder negotiations, conduct product workshops, collaborate with marketing, SDR, sales engineering, and customer success teams, maintain Salesforce data, and provide market feedback to shape the US go-to-market strategy.

Own day-to-day IT helpdesk support and device logistics across the macOS ecosystem. Responsibilities include managing hardware onboarding and offboarding, preparing and shipping devices, maintaining inventory, coordinating repairs and returns, performing MDM enrollment, and documenting support procedures. The role is hands-on and operational, supporting internal users in a fast-paced, hybrid organization while maintaining service levels and improving support processes.