Jobs at SWBC

Leads Human Resources and Workers’ Compensation teams, overseeing staff performance, client service, compliance, employee relations, employment law guidance, claims administration, return-to-work programs, and operational improvement. Advises clients on workplace policies, investigations, compensation, accommodations, and employment regulations while managing carrier and third-party administrator relationships. Requires extensive HR leadership, workers’ compensation expertise, client-service experience, and knowledge of federal and state employment laws.

Owns and governs the organization’s marketing technology ecosystem, including CRM and CMS platforms. Responsibilities include platform security, compliance, scalability, workflow design, stakeholder management, requirements translation, and delivery of digital initiatives from discovery through launch. The role serves as the liaison between Marketing and technical teams, manages platform enhancements and CRM projects, protects data integrity, and enables secure, efficient campaign execution and analytics.

Implements and administers insurance products for financial institutions, including CPI, GAP, MBI, VSC, and LPI. Troubleshoots product and application issues, analyzes root causes, configures system parameters, maintains policies and regulatory compliance, validates data, prepares reports, manages portal access, documents business requirements, supports audits, and coordinates with internal teams, clients, carriers, and Information Technology.

Processes accurate, timely multi-state payroll across multiple schedules for assigned clients and employees. Maintains payroll records, deductions, garnishments, tax documents, W-4 and I-9 records, and employee changes. Resolves payroll questions and discrepancies, processes E-Verify documentation, reconciles payroll systems, and supports client relationships. The role requires strong attention to detail, confidentiality, organization, communication, and the ability to manage multiple payrolls and deadlines.

The posting provides no substantive responsibilities for the AVP Operational Implementations role. It only describes SWBC employee benefits, workplace policies, pre-employment drug testing, tobacco-user restrictions, and application instructions.

Leads the company’s client support organization, setting strategy, operating standards, staffing models, performance metrics, escalation practices, and service improvements. Oversees support leaders and multi-tier teams, executive escalations, critical incidents, budgets, vendors, automation, knowledge management, and workforce planning. Partners with Product, Engineering, Implementations, Customer Success, Account Management, and Sales to improve supportability, resolve recurring issues, and deliver a consistent client experience while ensuring compliance with contractual, security, privacy, and internal-control requirements.

Provides telephone and online support for HRIS, payroll, and time management software. Troubleshoots client issues, escalates complex problems, supports implementations, participates in customer discovery sessions, develops support plans, and serves as a product subject matter expert. The role requires strong technical aptitude, customer service, communication, analytical, organizational, and workload-management skills.

Reviews, verifies, and updates flood insurance and escrow payment information for mortgage loan files. Researches FEMA and NFIP compliance requirements, resolves insurance and escrow discrepancies, processes exception reports, validates private flood policy coverage, contacts insurance agencies, and maintains accurate records across multiple database systems. The role requires strong attention to detail, data-processing accuracy, communication skills, and familiarity with mortgage escrow or homeowners insurance.

Designs and improves accounting business processes, Workday Financials integrations, and reporting systems. Develops Power Platform solutions, SQL and Python automation, ETL workflows, and Power BI reports. Manages project requirements, testing, system enhancements, regression testing, process documentation, business cases, quality assurance, end-user training, and cross-functional communication. Supports accounting operations through data analysis, technical problem-solving, and integration development.

Analyzes business and software system problems, translates stakeholder needs into functional and technical requirements, documents processes and business rules, and supports reporting, testing, defect prioritization, and user acceptance activities. The role collaborates with internal and external stakeholders to improve business processes and coordinate software systems projects.

Creates and produces print, digital, video, animation, web, advertising, and multimedia materials for the Marketing team. Develops layouts, landing pages, email campaigns, and brand assets; uses HTML/CSS and Adobe Creative Cloud tools. Collaborates with clients, project managers, vendors, and marketing leadership, manages schedules and budgets, reviews proofs, supports production, and provides design training.

Leads product strategy, portfolio roadmaps, commercialization, pricing, go-to-market execution, and measurable business outcomes. Manages Product Managers and a Product Designer while aligning Engineering, Finance, Sales, Marketing, Compliance, Legal, Operations, and Customer Success. Drives market research, competitive intelligence, customer discovery, executive communication, product adoption, revenue growth, and lifecycle decisions across financial services products.

Supports sales professionals through lead generation, market research, prospect outreach, client relationship activities, presentation preparation, and sales operations. The intern shadows sales executives, participates in meetings and networking, and contributes to projects while developing communication, analytical, organizational, and professional skills in the financial services industry.

Application Security Interns gain hands-on experience in IT and financial services while supporting measurement reporting, technical problem-solving, secure software development, and application security initiatives. The role includes learning from experienced professionals, shadowing team members, applying cybersecurity concepts, and developing skills related to DevSecOps, OWASP Top 10 vulnerabilities, secure coding, and security tools.

Administers and configures enterprise Windows Server systems, monitors uptime and performance, troubleshoots incidents, and provides Tier II support. Manages VMware vSphere, server hardware, Web services, Active Directory, DNS, Exchange, updates, reboots, and backups. Performs root cause analysis, change management, documentation, user support, and staff training. Participates in an after-hours on-call rotation and provides local travel as needed.

Performs quality control and data processing for insurance updates, escrow disbursements, and loan accounts. Reviews reports, researches discrepancies, verifies coverage and payment information, contacts insurance agencies and clients, processes escrow payments, updates multiple databases, and resolves task and exception requests. The role requires accurate high-volume data entry, strong analytical and organizational skills, customer service, and knowledge of mortgage escrow or homeowners insurance.

Leads operational excellence programs, internal tooling roadmaps, automation, process improvements, and technical solutions for operations teams. Coordinates engineering teams, business stakeholders, and third-party providers; manages requirements, governance, risks, metrics, executive communications, and operational readiness. Drives cross-functional initiatives, feature launches, accountability, and continuous improvement while operating independently in ambiguous environments.

Develop and maintain data infrastructure, dbt pipelines, consumption models, and semantic models using Snowflake, AWS, Fivetran, dbt, and Omni. Collaborate with stakeholders and data teams to define KPIs, improve data quality and performance, support self-service BI, and enable data-driven decisions. The role also involves optimizing SQL and Python, documenting governance and security practices, communicating technical findings, and working autonomously.

Plans, coordinates, and executes operational initiatives across departments. Researches data and procedures, identifies process gaps, develops implementation plans, documents requirements, manages system and procedural implementations, creates post-production validation, updates procedures, and communicates progress, risks, and timelines to stakeholders and executives.

Quality Engineering Interns gain hands-on experience in software quality engineering and test automation. Responsibilities include assisting with systems that interface with clients and tools, supporting quality engineering teams, learning technical skills, contributing to problem-solving, shadowing team members, and completing ad hoc projects within the financial services industry.