Jobs at Swarmia

Manage onboarding, adoption, retention, and renewals for a portfolio of SMB and mid-market B2B SaaS customers. Build relationships with engineering and product leaders, monitor customer health, identify expansion opportunities, gather product feedback, and help scale customer success processes.

Manage a portfolio of mid-market customers: lead onboarding, implementation, adoption, renewals, and expansion. Build relationships with engineering/product leaders, monitor customer health, run outcome-focused check-ins, collect feedback to influence product, and define scalable success processes.

The Account Executive will manage the full sales cycle, engage leads, conduct product demos, and collaborate with teams to drive customer success while providing market feedback.

As a Senior Software & Data Engineer, you'll work across the full stack to build features impacting engineering teams, collaborate on product improvements, and maintain high-quality data solutions.

As a Senior Software Engineer at Swarmia, you'll develop and optimize software features, collaborate on projects, and maintain high-quality standards while contributing to a supportive team culture.

Manage a high-volume portfolio (~180 customers, ~$1.3M ARR) of self-serve SMB and mid-market accounts. Drive onboarding, adoption, retention and renewals through scalable touchpoints, automation, and proactive outreach. Use in-app signals and AI to prioritize work, identify expansion opportunities, and synthesize customer feedback to inform product decisions.