Teams at Swarmia

Manage onboarding, adoption, retention, and renewals for a portfolio of SMB and mid-market B2B SaaS customers. Build relationships with engineering and product leaders, monitor customer health, identify expansion opportunities, gather product feedback, and help scale customer success processes.

Manage a portfolio of mid-market customers: lead onboarding, implementation, adoption, renewals, and expansion. Build relationships with engineering/product leaders, monitor customer health, run outcome-focused check-ins, collect feedback to influence product, and define scalable success processes.

The Account Executive will manage the full sales cycle, engage leads, conduct product demos, and collaborate with teams to drive customer success while providing market feedback.